Solved SP Page Builder

Forms Addon Fails to Send Mail

Asked by Robert 3 years ago Last activity 3 years ago

Hi,

I created a contacts page with the forms addon element, setup the variables for the form, and set the email recipient. No message is sent the recipient even though there is no submission errors posted. Additionally, there is no "send successful" feedback either. I have tried both; using a custom message in the Form Submit Success Message box and also leaving it blank so it would use the default message. Neither works but no error is posted either. If I do try to submit a message without filling in a required box, an error message is presented; so that functionality works.

I created a generic contact addon element and upon configuration, it sends message successfully so I know that the SMTP settings are correct and functional.

Regards.

Accepted answer

Marked as the solution

Toufiq Senior Staff

3 years ago

Please check now. The problem was email body.

Old

<p><strong>From:</strong>{{first-name}} {{last-name}}</p>
<p><strong>Email:</strong>{{email}}</p>
<p><strong>Subject:</strong>{{subject}}</p>
<p><strong>Message:</strong>{{message}}</p>

new

<p><strong>Schedule:</strong>{{schedule}}</p>
<p><strong>Category:</strong>{{category}}</p>
<p><strong>Full Name:</strong>{{fname}}</p>
<p><strong>Business Name:</strong>{{business-name}}</p>
<p><strong>Email:</strong>{{email}}</p>
<p><strong>Message:</strong>{{message}}</p>

-Thanks

2 more replies

Toufiq Senior Staff

3 years ago

Hi there,

I appreciate you reaching out. I sincerely apologize for this oversight. I just created a page and loaded the form builder it works fine.

-Thanks

Robert Asked this

3 years ago · edited

Hi,

The basic form that you created does indeed function correctly, as did the one that I created previously. The one that I'm using from the Farmer Market Layouts Contact page is the one I'm having issue with. It is failing to send and it is failing to provide successful send feedback even though it went through the motions of sending the message.

Additionally, I checked your added page and didn't find anything different from mine other than the email entries. I swapped your email identity for mine (tried a few different ones) and I received "Email sent failed, fill required field and try again!" error, even though all fields are filled. I tried it again with your email credentials and it was sent.

Regards.

Toufiq Senior Staff

3 years ago

I have made a copy of your contact page.