Staff replied Templates

Cannot access image gallery in Kidzy theme

Asked by Ann 3 years ago Last activity 3 years ago

Hi there. When trying to access the image gallery on Kidzy template I get this error: Property 'mime_type' of argument 'item' of event onFetchMediaItems has a wrong item. Valid: string

I have already installed fileinfo onto the server

Please assist

7 replies

Oldest first Newest first Most helpful
Ann Asked this
3 years ago

Hi there

Please can someone assist. Client is chasing me to go live with their site & this is the only thing holding me up

Toufiq Senior Staff
3 years ago

Hi there,

I appreciate you reaching out. I sincerely apologize for this oversight. Please check now.  

-Thanks

Ann Asked this
3 years ago

Hi Toufiq

I'm getting the same error so the problem has not been solved

Toufiq Senior Staff
3 years ago

I have solved some waring of your site and you need to contact your hosting server provider to solve this issue.

https://prnt.sc/lPbJ19jh8UQD

-Thanks

Ann Asked this
3 years ago

Thanks. What exactly do I need to ask server admin to do? What is the problem?

Toufiq Senior Staff
3 years ago

Share the screenshot with them. Thanks

Ann Asked this
3 years ago

I sent the screenshot to server admin and they said that fileinfo is installed correctly and from a server point of view there is not much else we can check. The developers would need to provide assistance.

PLEASE ASSIST ME IN FIXING THIS PROBLEM WITH YOUR THEME

Thank you

Ann Asked this
3 years ago

What is causing the error on my server?

What are your server settings?

Toufiq Senior Staff
3 years ago

Just contact your hosting provider and tell them it works on this server.

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