If you see the front page of this template https://www.joomshaper.com/joomla-templates?sea.... I seemed top loose the front display of this and would like to know how to restore it on www.greatlifeinvestments.com
THIS IS WHAT YOU SAID : You can install the quickstart package
RESPONSE :
the site is half built, and the quick start package was already used, will this destroy the work I have done?
FYI your firm has NEVER provided the correct process for up;loading QUICKStart package and I have had to higher a web dev firm to do it correctly - for about 20 or more sites
I would appreciate some better support as you lack of explination has cost me far more money that your service has been worth
I would like this issue resolved
What do you need from me to repair this ASAP
YOU SAID : Please follow this article: https://www.joomshaper.com/blog/how-to-install-quickstart-package-in-joomla-4 to install the quickstart. But you cannot install quickstart on existing site. For existing site, you need to install the template.
RESPONSE : I have the template installed LOOK AT THE SITE!!!! please do some actual Support rather than sending link after link - I can get this online and or via AI - please know you are destroying my progress with your lazy attitude - please just restore the component that was there and tell me how you did so I don't need to ask again
FYI I was already told I could upload from Template PAGES - however your staff doesn't know that its not there - so I have to go spend the time on your MISINFORMATION ON YOUR OWN PRODUCT - now its been over a week of back and forth for NOTHING !!!!!!
YOU SAID: soundsl like a technical issue
RESPONSE: It's not a technical issue. How do i get the same module restored on the front of my site like the one displayed on the preview
WTF - this is not hard, you should know your own products. = - over the years I can come to realize you don't know your products
and most of your support responses show a real lack of interest and most evidence that you don't even look at the details of the ticket a - and that is time theft
please do better - you're destroying your own reputation and faith in the people who invested in you.
https://prnt.sc/XT4lHWlvq7_5
YOU SAID:
Anyway, it looks like you want to use Testimonial Slider addon from Finion template. If you install the Finion template or quickstart, then you will find it in SP Page Builder addons. If you want to use it on other Helix Ultimate based template, then you can follow this tutorial:
https://youtu.be/sW-4hEBnSrk
THIS iS NOT THE CORRECT THING - I WASNT WHAT I HAD THERE RESTORED WITH THE SAME CONTENT, I DO NOT WANT TO REBUILD OR FIGURE OUT HOW TO BUILD THIGS OBVER - THAT IS NOT WHY WE PAY FOR THINGS
YOU HAVE A LAZY ticket answer culture NOT SUPPORT
I have managed teams in web. , Telco and Trades. over 10K people at times - you have a lazy culture problem
the client and support relationship is benefits from both sides
clients do the testing find issues and report
this is something you should pay us for
none of ot works if your people do not actually work on the issue and educate themselves on the issues and to make the product bettter
we feel that your current execution is risky for us long term
one month free after a year of this nonsense is not a solution
its continuation of the problem
one free MONTH is not a solution perhaps a law suite will help straighten it out
Anne T.
Please take our humble apology and share your forum post url. I will send those to the team with highest priority.
we cannot risk our business and people based on your poor execution
STOP APOLOGIZING
its not a solution
I would like to speak to the principals
would they consider selling us the company >
?
we cant work woth you obviously
work
please reach out to the owners and ask if they will take investment from us to hold people accountable or if they arte willing to sell
I will conduct some immediate firing to straighten it our for us and your other clients - you have poor reviews and I gave you more tan a year to work it out
Anne T.