When trying to insert a Sections Library this error appears. - Forum | JoomShaper
Staff replied SP Page Builder

When trying to insert a Sections Library this error appears.

Asked by Carlos Roberto Alves da Silva 3 years ago Last activity 3 years ago

Hello
When trying to insert a Sections Library this error appears.

Request failed with status code 500.

And no items appear, just a big, weird image.

I'm using Joomla 4, the most current version.
PHP 8.2

What can it be?

Yours sincerely
Carlos Roberto

Website access data

Components
SP Page Builder Pro
Page
test
Add Sections Library

1 reply

Rashida Rahman Staff

Hi there!

Thanks for contacting us.

Please remove your credentials from the post as it is visible to everyone including visitors and put them into the hidden content box. In this way your sensitive information will be only visible to the support team.

However, using the credentials I could not enter in your admin area, as it appears incorrect info. Please check.

I have also noticed you are using Helix Ultimate template there. The template is compatible with PHP 8.1 maximum. Kindly check with PHP 8.0 or PHP 8.1, clear all caches and check again to see if it helps.

Also recheck and retry this:

https://www.joomshaper.com/documentation/sp-page-builder/how-to-tips#how-to-add-the-license-key-and-activate-pro-feature

Best Regards

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