When Trying To Insert A Sections Library This Error Appears. - Question | JoomShaper
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When Trying To Insert A Sections Library This Error Appears.

Carlos Roberto Alves da Silva

Carlos Roberto Alves da Silva

SP Page Builder 2 years ago

Hello When trying to insert a Sections Library this error appears.

Request failed with status code 500.

And no items appear, just a big, weird image.

I'm using Joomla 4, the most current version. PHP 8.2

What can it be?

Yours sincerely Carlos Roberto

Website access data

Components SP Page Builder Pro Page test Add Sections Library

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1 Answers
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #128604

Hi there!

Thanks for contacting us.

Please remove your credentials from the post as it is visible to everyone including visitors and put them into the hidden content box. In this way your sensitive information will be only visible to the support team.

However, using the credentials I could not enter in your admin area, as it appears incorrect info. Please check.

I have also noticed you are using Helix Ultimate template there. The template is compatible with PHP 8.1 maximum. Kindly check with PHP 8.0 or PHP 8.1, clear all caches and check again to see if it helps.

Also recheck and retry this:

https://www.joomshaper.com/documentation/sp-page-builder/how-to-tips#how-to-add-the-license-key-and-activate-pro-feature

Best Regards

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