Error 500 When Trying To Load Page Layouts Or Section Library In SP Page Builder - Question | JoomShaper
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Error 500 When Trying To Load Page Layouts Or Section Library In SP Page Builder

F

Fabiano

SP Page Builder 1 week ago

Hello, I’m experiencing a persistent issue with SP Page Builder. Every time I try to load the Page Layouts or the Section Library, I get an error message saying:

“Request failed with status code 500”

Here are the steps to reproduce the problem:

I open SP Page Builder in my Joomla administrator panel.

I select the page I want to edit (for example: Home - Corporate).

Then, I click on Page Layouts or Section Library to insert a template.

At this point, the page turns grey, shows the message “Something went wrong!” and displays the red error at the bottom:

“Request failed with status code 500”.

I have already tried the following actions, but the issue persists:

Cleared Joomla and browser cache.

Repaired and optimized the database.

Reinstalled the latest version of SP Page Builder.

Checked file and folder permissions.

Could you please help me identify what is causing this 500 Internal Server Error? I have attached screenshots showing each step and the final error screen.

Thank you for your assistance!!

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2 Answers
DB
Damir Kim Adriano Bilnacek
Accepted Answer
1 week ago #206518

It's been happening to me for days too

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 week ago #206583

Hi there!

We apologize for the inconvenience. Our site is currently undergoing maintenance to enhance your experience.

During this period, access to certain features, including product downloads and layout bundles, may be temporarily restricted.

We are working hard to finish the maintenance as swiftly as possible.

Please check back later or contact us if you have any urgent questions.

Thank you for your understanding and patience.

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