Error 500 Trying To Access To Pagebuilder Page Layouts - Question | JoomShaper
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Error 500 Trying To Access To Pagebuilder Page Layouts

Miguel

Miguel

SP Page Builder 1 week ago

Hi there!

I’m experiencing a 500 error when trying to access the Page Layouts section in PageBuilder.

I have an active subscription, and the subscription details are correctly entered in the component.

I’ve tested this on at least 10 different Joomla sites, with different configurations, PageBuilder versions, and hosting providers — the issue persists in all cases.

Could you please check if this is a known issue or advise on how to resolve it?

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9 Answers
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 week ago #206582

Hi there!

We apologize for the inconvenience. Our site is currently undergoing maintenance to enhance your experience.

During this period, access to certain features, including product downloads and layout bundles, may be temporarily restricted.

We are working hard to finish the maintenance as swiftly as possible.

Please check back later or contact us if you have any urgent questions.

Thank you for your understanding and patience.

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Miguel
Miguel
Accepted Answer
1 week ago #206780

Hi Mehtaz! how are you? Is there any way to have quickly access PageBuilder layout bundles? We need to make a presentation to a client based on the NGO layout bundle.

Thanks for your support

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 week ago #206809

Hi Miguel,

I am fine and thanks for asking. The issue is now fixed!

Please clear your Joomla and browser caches thoroughly and try again.

https://share.cleanshot.com/J38xTKVW

https://share.cleanshot.com/dR0n8dx7

Please let me know if you need any further assistance.

Best regards.

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Miguel
Miguel
Accepted Answer
2 days ago #207333

Hi Mehtaz! how are you? I've cleared Joomla and browser caches (also tryed in private window), but I still couldn't download the page layout

You can see the error here

https://sharing.clickup.com/clip/p/t3054193/46512466-66e4-46a5-84c4-a32477fbdbdb/46512466-66e4-46a5-84c4-a32477fbdbdb.webm?filename=screen-recording-2025-10-20-16%3A34.webm

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 days ago #207334

Could you please keep a full site backup and give me your super admin access? So that I can check.

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Miguel
Miguel
Accepted Answer
1 day ago #207487

Hi Mehtaz, how are you? here are the credentials.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 day ago #207490

Could you please keep a full site backup and Reinstall page builder?

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Miguel
Miguel
Accepted Answer
1 day ago #207491

Ok, after full uninstall and reinstall, worked! thanks Mehtaz!

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 7 hours ago #207612

Glad to know that and you are most welcome. You can now close this post by accepting the answer.

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