Staff replied SP Page Builder

inserted the license into Joomla, entered my email but not all the functions were activated.

Asked by Daniele 3 years ago Last activity 3 years ago

Hi, I just downloaded and purchased Page Builder Pro 5, inserted the license into Joomla, entered my email but not all the functions were activated.

I cleared the joomla cache but it's still blocked

for example I have a block of text in which I cannot delete the example text and insert my own

I have no errors, I just can't replace the sample texts with the ones I want
same thing with the example content of the alert element as well
Even from the front end I can't edit the content
it sure doesn't recognize the license and so it's making me use sp with the free features

7 replies

Mehtaz Afsana Borsha Staff

3 years ago

Thanks for contacting us. Please keep a full site backup and reinstall page builder pro. Then insert your correct email address and license. Make sure you have chosen your license key from here:

https://www.joomshaper.com/dashboard/frontview

Then clear your Joomla and Browser cache. Then check again.

-Regards.

Daniele Asked this

3 years ago

I did exactly that but it didn't change anything

Ofi Khan Staff

3 years ago

Hello Daniele

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

Daniele Asked this

3 years ago

Ofi Khan Staff

3 years ago

I have checked your site and it is working fine. What is your exact issue? Please share in details with the issue page link.

Daniele Asked this

3 years ago · edited

it's not true, for example in text block or warning elements I can't edit the content by inserting my text to insert. The sample text remains lock. try inserting a block of text and replacing the example text with your own. in example modifu content of description of this page link hidden

Ofi Khan Staff

3 years ago

I have changed your default editor in Global Configuration. It works with TinyMCE Editor. There are some issues with JCE Editor. Please contact JCE support.

Daniele Asked this

3 years ago

Very good! thanks a lot great work

Ofi Khan Staff

3 years ago

You are welcome 😊

Please accept the answer that helped you. It will be then easier to find the solution for the other users with the same issue. There is a button to accept answer after each comment.