Awaiting an answer SP Page Builder

Articles component not showing image of the article

Asked by Golden Soft 3 years ago Last activity 1 year ago

In a Joomla 4.3.3 with SP Page Builder 3.8.10, we've inserted in a sp page builder page a row with an articles component, but doesn't show the image of the article. Yo can see at https://new.goldensoft.es/ (first row of the home pages)

In other server, with the same Joomla and SP Page builder versions, the articles component works correctly: https://ayuda.goldensoft.com/component/sppagebuilder/page/922

Hint: When works correctly (ayuda.goldensoft.com) there is an html tag for the a and img element:
<a class="sppb-article-img-wrap" href="/component/content/article/7-articulo-prueba?catid=11&amp;Itemid=1315" itemprop="url">
<img class="sppb-img-responsive" src="/images/2023/01/03/norbert-levajsics-bmyqaysauy0-unsplash-1.jpg" alt="articulo prueba" itemprop="thumbnailUrl" loading="lazy">
</a>

    But when failes (new.goldensoft.es) ther is no elements for the image.

I review all articles component properties, but none refers to insert images, so I think there is a problem

7 replies

Oldest first Newest first Most helpful
Toufiq Senior Staff
3 years ago

Hi there,

I appreciate you reaching out. I sincerely apologize for this oversight. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

Golden Soft Asked this
3 years ago

Thanks Toufiq.

I would appreciate your help.

Toufiq Senior Staff
3 years ago

Please check now and let me know. Thanks

Golden Soft Asked this
3 years ago

It seems correct. Now we're going to use it and if i have more problems i'll let you know.
Thanks

can you tell me what have you done to fix it?

Toufiq Senior Staff
3 years ago

There was override addon & i have renamed it. Thanks

Golden Soft Asked this
3 years ago · edited

Thank you. But now the introtext it's not showing.
Can you solve it or tell me what other addon i have to rename?

Toufiq Senior Staff
3 years ago

Please check now. Thanks

Golden Soft Asked this
3 years ago · edited

Still doesn't show the intro text.
What have you tired to fix it?

Gerald W.
1 year ago

Its very frustrating when you guys dont post an actual answer. Fixing things in the background helps no one going forward. I will open my own ticket, which could have been avoided had you placed th actual answer here.

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