Articles Component Not Showing Image Of The Article - Question | JoomShaper

Articles Component Not Showing Image Of The Article

GS

Golden Soft

SP Page Builder 2 years ago

In a Joomla 4.3.3 with SP Page Builder 3.8.10, we've inserted in a sp page builder page a row with an articles component, but doesn't show the image of the article. Yo can see at https://new.goldensoft.es/ (first row of the home pages)

In other server, with the same Joomla and SP Page builder versions, the articles component works correctly: https://ayuda.goldensoft.com/component/sppagebuilder/page/922

Hint: When works correctly (ayuda.goldensoft.com) there is an html tag for the a and img element: <a class="sppb-article-img-wrap" href="/component/content/article/7-articulo-prueba?catid=11&amp;Itemid=1315" itemprop="url"> <img class="sppb-img-responsive" src="/images/2023/01/03/norbert-levajsics-bmyqaysauy0-unsplash-1.jpg" alt="articulo prueba" itemprop="thumbnailUrl" loading="lazy"> </a>

    But when failes (new.goldensoft.es) ther is no elements for the image.

I review all articles component properties, but none refers to insert images, so I think there is a problem

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10 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #132973

Hi there,

I appreciate you reaching out. I sincerely apologize for this oversight. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

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GS
Golden Soft
Accepted Answer
2 years ago #134042

Thanks Toufiq.

I would appreciate your help.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #134099

Please check now and let me know. Thanks

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GS
Golden Soft
Accepted Answer
2 years ago #134149

It seems correct. Now we're going to use it and if i have more problems i'll let you know. Thanks

can you tell me what have you done to fix it?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #134240

There was override addon & i have renamed it. Thanks

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GS
Golden Soft
Accepted Answer
2 years ago #134252

Thank you. But now the introtext it's not showing. Can you solve it or tell me what other addon i have to rename?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #134263

Please check now. Thanks

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GS
Golden Soft
Accepted Answer
2 years ago #134387

Still doesn't show the intro text. What have you tired to fix it?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #134455

It works fine. Please clean cache and check again.

https://prnt.sc/YIj5c7ukMMc-

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Gerald W.
Gerald W.
Accepted Answer
9 months ago #181312

Its very frustrating when you guys dont post an actual answer. Fixing things in the background helps no one going forward. I will open my own ticket, which could have been avoided had you placed th actual answer here.

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