Hi there,

I appreciate you reaching out. I sincerely apologize for this oversight. Please contact your hosting provider to set auto_increament of page builder tables of id. Or provide me the database access.

-Thanks

Hi Toufiq - no problems. I know support can get busy sometimes.

I have added Database details into hidden content.

That seems to have solved the issue - many thanks.

Would it be possible to get a rundown of what you did so that if I or others experience this issue in the future we can fix ourselves rather than relying on support?

Just some feedback for you guys.

When you fix something on a website, it's always helpful to have a rundown of how it was fixed, that way others can follow this information to fix the same issue on their website and I can apply that fix on other websites if the problem should arise again.

I've noticed that many times your support simply fixes the issue and says 'all fixed' - this goes against the whole idea of having a forum - if you're going to just fix people's issues, have a ticketing system.

The idea of a forum is to share the solutions to problems so others can see the fix and apply it themselves. This will not only free up your support staff from having to fix multuple instances of the same issue, but also creates a better environment for your developer subscribers to quickly fix issues themselves and not rely on support to fix (which lately is taking more and more time, weeks even, to have simple items fixed by you guys).

I love your products and what you guys do and am happy to support you via my subscription, but having to wait weeks for simple fixes is very frustrating if I could have simply fixed it myself with information made available in the forum.

Hi Toufiq - please note mate, this wasn't directly targeted at you - it was a comment about the Joomshaper support in general.

Have a great weekend.

We will work on enhancing transparency in our support processes, making sure you are kept informed at every step of the way. <3

We are having the same issue. Could you please take a look or let us know how you fixed it please?

No problem, I have attached information.

Kind regards

Please check now and let me know. Thanks

Perfect, thank you!

What did you have to do to get it working again?

Excellent, thank you!

You are most welcome! We appreciate your feedback and are delighted to hear that you're satisfied with our service.

To officially close this forum post, mark it as accepted. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us.

As for writing a review about our product and support quality, we would greatly appreciate it! Your feedback helps us improve and serves as a valuable reference for others. Please take a moment to share your thoughts about your experience with our product and the support you received. Your input is valuable to us and the community. Thank you in advance for your time and support.

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We're here to assist you with any further questions or requests you may have. Once again, thank you for choosing our product and for being a part of our community.

Best regards,

Toufiqur Rahman

Team Lead, Tech Support (JoomShaper)