Can't add Page Builder Pages - Forum | JoomShaper
Solved SP Page Builder

Can't add Page Builder Pages

Asked by Peter Dowse 3 years ago Last activity 3 years ago

Hi Guys,

Having issues with adding pages to Page Builder.

Things I have tried.

  • Empyting both the Joomla and Browser Cache
  • Database Fix for Joomla
  • Database fix for Page Builder
  • Upgraded Page Builder to version 5 -
  • tried changing the database ID field to add Auto Increment - https://prnt.sc/13ee3nd
  • Installed Admin tools to collate and fix database
    Also, not sure if this is related or not, but when changing error repoerting to 'Development' the administrator backend goes completly blank.

Have now had to revert back to the previous version of the site, but still having issues - any chance you're able to look into this and figure out what's going on?

Login details in the hidden content.

Accepted answer

Marked as the solution
Toufiq Senior Staff
3 years ago

Please check now and let me know. Thanks

12 more replies

Oldest first Newest first Most helpful
Toufiq Senior Staff
3 years ago

Hi there,

I appreciate you reaching out. I sincerely apologize for this oversight. Please contact your hosting provider to set auto_increament of page builder tables of id. Or provide me the database access.

-Thanks

Peter Dowse Asked this
3 years ago

Hi Toufiq - no problems. I know support can get busy sometimes.

I have added Database details into hidden content.

Peter Dowse Asked this
3 years ago

That seems to have solved the issue - many thanks.

Would it be possible to get a rundown of what you did so that if I or others experience this issue in the future we can fix ourselves rather than relying on support?

Toufiq Senior Staff
3 years ago

Lot's of things i have done. If you face again, then i will create a video for you. Thanks

Peter Dowse Asked this
3 years ago

Just some feedback for you guys.

When you fix something on a website, it's always helpful to have a rundown of how it was fixed, that way others can follow this information to fix the same issue on their website and I can apply that fix on other websites if the problem should arise again.

I've noticed that many times your support simply fixes the issue and says 'all fixed' - this goes against the whole idea of having a forum - if you're going to just fix people's issues, have a ticketing system.

The idea of a forum is to share the solutions to problems so others can see the fix and apply it themselves.
This will not only free up your support staff from having to fix multuple instances of the same issue, but also creates a better environment for your developer subscribers to quickly fix issues themselves and not rely on support to fix (which lately is taking more and more time, weeks even, to have simple items fixed by you guys).

I love your products and what you guys do and am happy to support you via my subscription, but having to wait weeks for simple fixes is very frustrating if I could have simply fixed it myself with information made available in the forum.

Toufiq Senior Staff
3 years ago

Please accept my apologies. I will share the fixes next time. Thanks

Peter Dowse Asked this
3 years ago

Hi Toufiq - please note mate, this wasn't directly targeted at you - it was a comment about the Joomshaper support in general.

Have a great weekend.

Toufiq Senior Staff
3 years ago

We will work on enhancing transparency in our support processes, making sure you are kept informed at every step of the way. <3

James Baldock
3 years ago

We are having the same issue. Could you please take a look or let us know how you fixed it please?

Toufiq Senior Staff
3 years ago

Please provide me the database access. Thanks

James Baldock
3 years ago

No problem, I have attached information.

Kind regards

Toufiq Senior Staff
3 years ago

Please check now and let me know. Thanks

James Baldock
3 years ago

Perfect, thank you!

What did you have to do to get it working again?

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