Backend-Editing The Footer-modul In Investa Template Leads To Constantly Loading. No Editing is Possible. - Question | JoomShaper
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Backend-Editing The Footer-modul In Investa Template Leads To Constantly Loading. No Editing is Possible.

WK

Walter Kafritsas

Template 2 years ago

Hi, as described in the subject, I can't edit the footer-modul (Investa). It leads to continous loading the page and there is no editing possible. Using another browser didn't solve the issue. Could you please help. Thanks and regards, Walter

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19 Answers
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #135330

Hi,

Helix Ultimate & SP Page Builder bring Joomla 5 compatibility and a slew of improvements. With Joomla 5 and PHP 8.2 compatibility, these updates promise smoother and more flexible web development. You can follow this blog below:

https://www.joomshaper.com/blog/helix-ultimate-sp-page-builder-joomla-5

NOTE: Make sure you have a full site backup before doing any changes.

And if your problem is solved now you can then close this post by accepting the answer.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #133327

Hi

Thanks for contacting us. Could you please give me your super admin access? So that I can check.

-Regards.

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WK
Walter Kafritsas
Accepted Answer
2 years ago #133440

Hi Mehtaz, thanks for getting back. As the site is still under construction, I send you the credentials for authentification and loging to the backend. You have super user status. regards, Walter

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #133467

Could you please give me a screenvideo of your issue?

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WK
Walter Kafritsas
Accepted Answer
2 years ago #133508

Hi Mehtaz, is there an address where to send the video?

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WK
Walter Kafritsas
Accepted Answer
2 years ago #133512
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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #133575

Could you please keep a full site backup and reinstall page builder?

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WK
Walter Kafritsas
Accepted Answer
2 years ago #133580

Sorry, didn't solve the problem.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #133705

Could you please try the latest build?

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WK
Walter Kafritsas
Accepted Answer
2 years ago #133711

Don'tunderstandDon't understand

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WK
Walter Kafritsas
Accepted Answer
2 years ago #133710

Latest build

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WK
Walter Kafritsas
Accepted Answer
2 years ago #133719

Sorry, my mobile was typing crazy stuff. Shure, I did install Vers. 5.1.3

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WK
Walter Kafritsas
Accepted Answer
2 years ago #133722

Sorry to say, that it happens with all SP Page Builder modules :-(

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WK
Walter Kafritsas
Accepted Answer
2 years ago #133723

Hi, I restored the site from a backup 3 days ago. Everything works. Trying to edit the Menu Button worked an it showed the Pagebuilder features. Changing the language and editing again led to the same problem. I restored the site again. Tried to create a new modul "Menu Botton DE"... in Position "Menu" worked. Trying to edit the modul led to the same issue. Maybe this helps in finding the problem. Regards, Walter

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #133799

Allow me some time please I need to check it properly.

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WK
Walter Kafritsas
Accepted Answer
2 years ago #134905

Hello Mehtaz, thank you for your reply a week ago. Feel free to take as much time as you like. In the meantime, the order to which the template was attached has been withdrawn from me. It just took too long for the client. This is now the second time that I use a template from Joomshaper. With Yoga, which I wanted to use two years ago, it went similarly. The problems could not be solved and I resorted to another one - not from Joomshaper. Maybe you understand that I hesitate with a view to the future whether it is worth to work with Joomshaper templates at all. In my opinion, the provided templates should not be tested again immediately after the release, but should be subjected to appropriate endurance tests before the release. Then the customer does not have to risk a belly landing if he wants to work with it professionally. Yours sincerely. Walter Kafritsas

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MT
Max Tex
Accepted Answer
2 years ago #135946

they're completely a mess! A waste of time for many issue in every template! I'll definitively not buy anymore a subscription: every time the USER that wrote the articles could not be found, and this is the most simple issue!

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #135205

Could you please check? It seems working now in my end.

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WK
Walter Kafritsas
Accepted Answer
2 years ago #135260

Hi Mehtaz, yes, it is working now. Well, the job is gone anyway. Could you please let me know if helix ultimate framework & your template are compatible with joomla 5. It is indicated that their might be problems with compatibility. Thanks and regards, Walter

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