In almost every website where I use the Helix Framework but also in Templaty from you, I cannot add a currency item. After trying to create, I get to an error message. Please help in solving this problem + I would need to know then how to fix it in any site where this problem arises.
Also, an ongoing problem with DB when updating or installing modules.
Joomla\CMS\Filesystem\Folder::create: Could not create folder.Path: /var/www4
Before you update Joomla, ensure that the installed extensions are available for the new Joomla version.
You are strongly advised to make a backup of your site's files and database before you start updating.
Staff replied
Helix Framework
Problem adding an item menu
7 replies
Toufiq Senior Staff
Hi there,
I appreciate you reaching out. I sincerely apologize for this oversight. Your logs & tmp folder should be writeable. Please check the screenshot.
-Thanks
Jan Huszarik Asked this
Thank you for your response. Even after turning on the rewriting, the creation of a new menu menu still does not work. Still with an error. Please help me
Toufiq Senior Staff
Can you provide me the cpanel access to check the issue? Thanks
Jan Huszarik Asked this
Of course. Here you go. Access to Admin in the website.
Please, after solving the problem, share the correction process so that I can fix this problem on other sites as well.
Toufiq Senior Staff
cpanel access means hosting access. Thanks
Jan Huszarik Asked this
Here you go. Thanks for help
Toufiq Senior Staff
I want to download a backup of your site then want to check your site on my localhost. That's why need cpanel access. Thanks
Jan Huszarik Asked this
I am sending you access data to Hosting. Thank you
Toufiq Senior Staff
Where should i go to take a backup? I tried to find out the backup creation. But, nothing was found about the backup except backup restore. Thanks
Jan Huszarik Asked this
I don't know exactly how to download it because I've never done it before. Well, the folder (current version) where this file is installed can be downloaded as follows:
in my hosting plans -> minidoku.eu->data/webFTP/web and in the drop-down menu of this folder there is an option to download and also create a ZIP archive <- this should probably interest you
Toufiq Senior Staff
Can't make zip file.
Jan Huszarik Asked this
Greetings, today is a public holiday in our country. No one works at this Hosting company either. Tomorrow I will write to the Support of that company and I will find out how to proceed. As soon as they answer, I will inform you.
Toufiq Senior Staff
Let me know when you will be available. Thanks
Jan Huszarik Asked this
I am sending you a link to download the current version of the website from backup in FTP and DB. I hope this link will work for you. Thanks for help.
Toufiq Senior Staff
Today, I have checked your site backup from my end and it works fine. Also, Your live site works fine. Thanks
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