Undefined Runtime Error - Question | JoomShaper
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Undefined Runtime Error

MK

Michael Koerner

SP Page Builder 2 years ago

Hello:

So suddenly when trying to edit a page in the backend I get the following Undefined Runtime Error:

![https://ibb.co/db0pDBj]

What can I do to fix this? To my knowledge, I haven't changed anything settings wise.

Any help would be appreciated.

Thanks, Michael

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5 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #136179

Hello Michael Koerner

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

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MK
Michael Koerner
Accepted Answer
2 years ago #136213

thanks for the reply, info should be in the hidden section

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MK
Michael Koerner
Accepted Answer
2 years ago #136299

Hello:

So I would like to provide an update on this as I have solved the issue.

So what had happened is, I kept getting a notification to update an Arabic langauge plugin and since I didn't need the aribic plugin, I uninstalled it. It was at that point that I was having the issue. So to test the issue, I created a new page after having uninstalled the plugin, and it worked, so I took my original homepage that I had created, and exported it. I then imported it into my new page and deleted the old one.

That seemed to have solve my problem!

regardless, I thank you for the help.

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MK
Michael Koerner
Accepted Answer
2 years ago #136583

Hello:

So I have run into the same problem again. This time without changing anything within my Joomla. I'm not sure what's causing this or how to fix it and it really is causing a delay in my progress. I have attached another screenshot of the on-screen error below:

https://ibb.co/gtXn5t4

Any help with this would be appreciated. I also have included again my details of the site within the "Hidden" section of this response.

Hopefully we can get this solved soon, and thank you for all your continued help!

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #141680

Apology for the delayed response. Hopefully, your issue is solved by now. I have checked but could not find any issue.

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