Unable to enter the open chatapi details - Forum | JoomShaper
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Unable to enter the open chatapi details

Asked by Geoffrey Smith 2 years ago Last activity 2 years ago

I am unable to enter the open chat api details see attached image

I am using 5.2.1 of sppb

https://prnt.sc/C27vQf4mQQaY

Accepted answer

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Paul Frankowski Senior Staff
2 years ago

In that case reinstall component (download file, and install it), and if it will not help somehow share access

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Paul Frankowski Senior Staff
2 years ago

Hi Geoffrey,

Probably you have file caching enabled on server. I saw similar case last week.
Please in Joomla Admin:

  1. Clear Joomla cache.
  2. check SPPB Settings from different browser
  3. and click button "Purge Cached CSS" in SPPB Settings
Geoffrey Smith Asked this
2 years ago

Hi Paul,

Tried what you suggested with no joy. Still have the same issue.

Geoffrey Smith Asked this
2 years ago

Did a complete uninstall then reinstall of sppb and that has fixed the issue.

Thanks

Paul Frankowski Senior Staff
2 years ago

Better do not uninstall next time, just reinstall.

you're welcome

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