Hi there,
Thank you for reaching out, and I want to express my gratitude for bringing this matter to my attention. I sincerely apologize for any oversight in the process. To expedite the resolution, could you kindly provide Joomla administrator access? This will enable me to conduct a thorough examination and address the issue promptly. I understand the importance of your time, and while finding solutions can sometimes be time-consuming, please rest assured that I am committed to resolving this matter efficiently.
As a precaution, I recommend keeping a backup before sharing your login credentials, ensuring the security of your information throughout the troubleshooting process. Your cooperation is highly valued, and I will keep you informed of the progress.
Thank you for your understanding and patience.
-Thanks