Contact Form not working with SPPB3 but also with SBBP5 - Forum | JoomShaper
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Contact Form not working with SPPB3 but also with SBBP5

Asked by kweb 2 years ago Last activity 2 years ago

Hi there,
I am running a client site with Joomla 4.4.1 and SPPB3. The contact form is not working. When I send a message I dont see the success text - instead you can notice the div is expanding for a short time. The message is not being sent.

Talking about this site:
[To site]https://www.kares-webdesign.de/entwicklung/schmitz/index.php/kontakt)

So I created a staging site and updated this site to Joomla 5.0.1 and also updated to SPPB5. I am receiving the same issue here.

To Site

Site is running under Helix Ultimate. Problem also happening when switching the template. No error in console.
Can you help out?

kweb

Accepted answer

Marked as the solution
Toufiq Senior Staff
2 years ago

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. At first, this mail system has to work properly. I have checked this mail system and it doesn't work. I didn't get any mail.

https://prnt.sc/7lEzYuNHnzgh

Regards,

Toufiqur Rahman (Team Lead, Support)

2 more replies

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kweb Asked this
2 years ago

Can I please expect a solution here? Not working contact forms are a BIG problem for every site. Also using the form builder addon does not help.

kweb Asked this
2 years ago

Kinda strange - never deleted the e-mail adress there. Well it seems to work now. Thank you Toufiq.

Toufiq Senior Staff
2 years ago

You are most welcome! We appreciate your feedback and are delighted to hear that you're satisfied with our service.

To officially close this forum post, mark it as accepted. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us.

As for writing a review about our product and support quality, we would greatly appreciate it! Your feedback helps us improve and serves as a valuable reference for others. Please take a moment to share your thoughts about your experience with our product and the support you received. Your input is valuable to us and the community. Thank you in advance for your time and support.

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We're here to assist you with any further questions or requests you may have. Once again, thank you for choosing our product and for being a part of our community.

Best regards,

Toufiqur Rahman

Team Lead, Tech Support (JoomShaper)

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