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SP Page Builder 5.2.4 - ERROR - Request failed with status code 404

Asked by sydk2017 2 years ago Last activity 2 years ago

Getting an error "Request failed with status code 404" when trying to add license number, Google Font API, Open AI API etc. under settings.

I have increased the memory limit on the server to 1024M, and that does not help.

Also - problems with caching on browsers especially Firefox - I have to keep clearing internet history. SP Page builder 3.8.10 does not have this problem - is this something you are working on? I have a few clients who like to work on their own sites - and this is going to be a huge problem and many headaches for me.

I also added the following to .htaccess and it helps a little :
<IfModule mod_headers.c>
Header set Cache-Control "no-cache, no-store, must-revalidate"
Header set Pragma "no-cache"
Header set Expires 0 </IfModule>

Accepted answer

Marked as the solution
sydk2017 Asked this
2 years ago

This is how to fix "ERROR - Request Failed With Status Code 404 " You have to uninstall Page Builder and reinstall it - and then everything works.

Toufiq Senior Staff
2 years ago

I'm delighted to hear that your issue has been resolved. If you require any further assistance, please feel free to ask any questions. Thank you.

4 more replies

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Toufiq Senior Staff
2 years ago

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

sydk2017 Asked this
2 years ago

Thanks Toufiqur,

The website and login is below. If you can fix it, please let me know what I need to do because I have 2 other sites right now that give the same error. You will notice the license key and email are already entered in this one becuase I upgraded to 5.2.4 and they carried over from the otehr version of SPPB. But I cannot add Google fonts, or any other keys.

Best regards,

Syd

Toufiq Senior Staff
2 years ago

Provide me FTP access. Thanks

sydk2017 Asked this
2 years ago

I'd rather not send FTP access - if you need to upload files please send them to me and I'll take care of it. Like I said - there will be other sites with this problem so I'll need to know how to fix this until you guys can fix the problem on your end.

sydk2017 Asked this
2 years ago

Can you tell me which files you need? I'll send them to you - thanks.

Toufiq Senior Staff
2 years ago

I need to check first then i can tell you which file occurred the problem. Thanks

Sygnifi Networks
2 years ago

I have the same issue on several of my websites:
"I am having trouble with setting the update credentials for Page Builder on some of my websites. When I enter the appropriate credentials and click "Save Changes" I get a message "Request failed with status code 404" On other websites, all is well with the same credentials."

Toufiq Senior Staff
2 years ago

Will you please provide me the Joomla administrator access & FTP access to check the issue?

sydk2017 Asked this
2 years ago · edited

Toufiqur,

You did not fix my site you only screwed it up - now nothing in the backend works, and the front end is not working properly - what did you do????? Looks like you tried to install something called Phoca Commander??? Now I can't uninstall that.

And you could have at least let me know that the site wasn't working! I had to hear it from the client this morning and now I have to reinstall a backup.

Very dissapointing. Hopefully you guys can get this problem with the new page builder fixed soon.

Toufiq Senior Staff
2 years ago

Can you please provide me the FTP access? Thanks

sydk2017 Asked this
2 years ago

I'd rather not send FTP access - especially after the last guy really messed up my site and didn't bother even letting me know about it. If you need any files I can send them to you, or if you need to upload files please send them to me and I'll take care of it. I have other sites with this problem so I'll need to know how to fix this until you guys can fix the problem on your end.

Toufiq Senior Staff
2 years ago

Can you provide me a Akeeba backup zip file?

Note: Not JPA format.

sydk2017 Asked this
2 years ago

I don't use Akeeba.

I'm just going back to SPPB 3.8.10. I don't have time to screw around with trying to make SPPB 5 work, and you guys don't seem to really know whats going on with it at this point. I can't give you admin and FTP access to every site I have and then wait many days for it to be fixed.

Hopefully in the next couple months you guys can figure out this bug. Obviously I'm not the only one having this problem.

If you really wanted to make subscribers happy you'd just upgrade SPPB 3.8.10 so it's compatible with Joomla 5. So far the new Page Builder has nothing but problems.

Toufiq Senior Staff
2 years ago

If we didn't see the problem then it's difficult to fix the issue. Just think your end. Thanks

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