Size Value In Filter is Not Present Into Articles Variables - Question | JoomShaper

Size Value In Filter is Not Present Into Articles Variables

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Andrea

EasyStore 3 months ago

Hi, here https://www.runtechpadova.com/shop in Misura EU there is the size 45,5 that is not present in any product : https://easycaptures.com/fs/uploaded/1627/4241120380.jpg In the product is not present : https://easycaptures.com/fs/uploaded/1627/4812928352.png

How to hide/delete this size ? Thanks in advance

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14 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 3 months ago #146991

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. I need to forward your issue to our developer team. Please allow me time & i will get back to you soon.

Best regards,

Toufiqur Rahman (Team Lead, Support)

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Andrea
Accepted Answer
3 months ago #147694

Hi, any update about the bug ? The website is live and I cannot hide the size (45,5) ... Thanks in advance

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Andrea
Accepted Answer
3 months ago #147786

Hi, it seems that the filters on the left do not represent the actual situation and is not possible to clean old variations. Here another example : https://easycaptures.com/fs/uploaded/1637/8964118548.jpg How to clean olds variation that do not exists anymore ?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 months ago #148253

Already they are trying to figure this issue. I hope they solve it and release fix as soon as possible. Please allow us time. Thanks

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Andrea
Accepted Answer
3 months ago #148876

Hi, I have upgrated EasyStore to 1.0.9 but the problem still remains : this size (MISURA EU = 45,5) appears in the filter list: https://easycaptures.com/fs/uploaded/1649/7033654077.jpg but is does not exists in any product. How to delete it ? Moreover other values are shown in the filter list but don't exist anymore.

I remain in waiting for your suggestion. Thanks

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 months ago #149303

I hope they will bring a fix it next update. Thanks

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Andrea
Accepted Answer
2 months ago #149971

I'm quite surprised that such a serious bug still hasn't been fixed more than a month after it was reported. I understand that the product is new and needs to be adjusted but it is necessary to urgently fix such a serious problem: a lot of data from products that no longer exist are accumulating in the Filter List. Are there any deadlines? 3 updates have been released...

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MiBa
MiBa
Accepted Answer
2 months ago #149976

Hi Andrea, if you have access to phpmyadmin you can find the value 45.5 and related product ID in the database table easystore_product_option_values.

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Andrea
Accepted Answer
2 months ago #150166

Thanks for suggestion MiBa, by the moment I'll do this manually, in waiting that JoomlaShaper fix correctly tthe bug.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 months ago #150408

Did you change protected password?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 months ago #150546

I am waiting for your feedback. Thanks

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Andrea
Accepted Answer
2 months ago #150550

Hi, I have deleted the empty values manually as suggested by MiBa. Here the backend details. Thanks

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 months ago #150568

Thank you so much. Now i need to collaborate with our developer team about your issue. I will get back to you soon.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 months ago #150587

That's why there is no problem found. If you found this problem again, Please let me know. Thanks

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