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error install SP PB

Asked by MEDUCASE Sp. z o. o. 2 years ago Last activity 2 years ago

Hello,
I still have problems with the correct installation of SP Page Builder Pro. Each installation or update attempt ends with a red window, as in the figure below.

How to fix it? Debug System On, Error Reporting:maximum show nothing. Clearing the cache and tmp files before reinstalling does not help either. Still red requester.

Regards
Jan

5 replies

Rashida Rahman Staff

Hi there!

Sorry for your issue.

Your given link is not accessible from my end. Kindly check the screenshot in the hidden content box.

However, what's the red window or the error statement says, actually?

Best Regards

MEDUCASE Sp. z o. o. Asked this

Hi dear,
The current version of SP Page Builder Pro is in the com_sppagebuilder_pro_v5.2.6.zip format.
I have a valid license for this software.
You have access to my backend. Please install this extension - you will see that the installation does not end with a positive result. In the confidential zone, I provide the admin login credentials again.
Sincerely,
Wiesław

MEDUCASE Sp. z o. o. Asked this

Have you connected to my server? Can you give me your IP address so I can whitelist you so the Firewall doesn't block you?

Rashida Rahman Staff

Hi,

I could login this time, thanks. However, would you please lower your PHP vertion to 8.0 and check if this helps?

The error there was not visible actually, while I have tried to install SPPB latest version there. The version has now updated already. Is there any other performance issue you are facing while using SPPB, please?

Best Regards

MEDUCASE Sp. z o. o. Asked this

Hello,
If you updated without SPBP error then I won't overwrite the extension just to check. Thank you for your help. Another minor issue that I can't deal with is the dropdown icons in the menu. I installed templates dedicated to J5

Best regards
Wieslaw

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