On-Page Link Scrolling Not Working On Mobile Devices - Question | JoomShaper

On-Page Link Scrolling Not Working On Mobile Devices

AP

Aung Kyaw Pyu

Helix Framework 2 months ago

I have been having trouble with in-page links using Helix Template and SP Page Builder on mobile devices.

For some reason, unclear on which devices but particularly on iPhones, when I click on a button or menu link which is supposed to scroll to a linked section the scrolling is interrupted. This happens only on mobile devices. This leads to the user having to click multiple times on the link to arrive at the section which should not happen. Pages where this occurs are: https://murheim.at/

I suspect that this happens because on some devices the browser Adress bar appears or disappears when you start scrolling. Whenever this happens the current screen height changes and seems to interrupt the scrolling and not arriving at the designated section.

Is this issue known and is there any fix to it?

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1 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 months ago #148407

Hello Aung Kyaw Pyu

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

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