Staff replied Templates

Site Offline Page

Asked by Stephane Hanrez 2 years ago Last activity 2 years ago

Hi,

I'm using Dentro template, and when setting my site offline and I have set the "Enable Coming Soon" in template, but the text I have set in "Page Content" and "Page title" is not appearing anywhere.

Also, it's a bit conter-intuitive that you have to enable both "Coming Soon" in the template and "Site Offline" in Joomla global settings to get the username and password shown. I also tried adding a text in the Joomla settings, but that doesn't seem to be taken into account either.

Thanks
Stéphane

7 replies

Oldest first Newest first Most helpful
Mehtaz Afsana Borsha Staff
2 years ago

Hi

Thanks for contacting us. Could you please give me a screenshot of it? And also give me your super admin access please.

-Regards.

Stephane Hanrez Asked this
2 years ago · edited

Hi,

Not sure how to add a screenshot here, but adding super admin access in hidden content.

I have the exact same behaviour on 2 different websites.

Stéphane

Mehtaz Afsana Borsha Staff
2 years ago

Could you please check your credentials? I cant access on that.

Stephane Hanrez Asked this
2 years ago

Hi,

Sorry, credentials were correct, but on the wrong website, I have corrected it in the hidden content of previous message.

Stéphane

Stephane Hanrez Asked this
2 years ago

Hi,

Yes I will take care of making of full site backup, but what do you mean with "remake this page" ?

In the documentation they state :

You don’t need to add a custom page for this, rather, Helix Ultimate will show the coming soon/maintenance page once you simply turn this option on from the Helix Ultimate template option.

which is exactly what I did. And it does show the coming soon page, but doesn't show the title and text set in the helix framework... maybe something missing in the Dentro template, as even taking a console, I don't see it in the html code, so it's not somewhere hidden that I could have displayed using css.

Thanks
Stéphane

Mehtaz Afsana Borsha Staff
2 years ago

Hi

Sorry for this inconvenience. I have also faced this issue when I have updated the Helix version. I will inform our DEV team about it and also add it to our bug list so that our team will solve it ASAP.

In the meanwhile, you can give me your database access so that I can forward it to our senior staff and he can solve your issue.

NOTE: Make sure you have a full site backup before making any changes.

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