Carousel Pro Slider Images are Distorted On Mobile IOs Devices - Question | JoomShaper

Carousel Pro Slider Images are Distorted On Mobile IOs Devices

DZ

Dominik Zettl

SP Page Builder 2 months ago

Hello,

I use the Carousel Pro Slider as a header on the homepage.

The images are not displayed at the correct scale on mobile iOs devices. Only when you reload the page does it get better but it is still not 100% correct.

Is there any solution?

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9 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 months ago #149396

Hello Dominik Zettl

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

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DZ
Dominik Zettl
Accepted Answer
1 month ago #151315

Hi Ofi,

sorry for my late reply I thougt the problem was solved with the Update of the page builder which I made.

But now I have a second problem with the Carousel Item

As you can see on https://centrum-garage.ch/

The letters and button in the slider has a total wrong size. I just added a new Item and saved the changes an since then the Text and Button looks like this. Before everything was fine. I set all the magins, paddings etc. to "none" but it dosent changes in anyway.

I need Urgent help in this issue because at the moment the slider looks horrible with this failure.

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DZ
Dominik Zettl
Accepted Answer
1 month ago #151316

Here is the login data

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 month ago #151375

I have set the content column options for Carousel Pro addons to 2. Now the button looks fine.

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DZ
Dominik Zettl
Accepted Answer
1 month ago #151387

Hi Ofi,

ah ok thank you very much.

But there is still the problem with the distortion on iOs Devices.

Do you have any idea how to solve that?

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 month ago #151504

You are welcome 😊

I have checked it on iOS. It looks good.

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DZ
Dominik Zettl
Accepted Answer
1 month ago #151553

Hi Ofi,

no unfortunately not. The Button is correct but the picture is distorted.

Look for example on the rims of the car - they look like an egg :)

There is still something wrong.

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DZ
Dominik Zettl
Accepted Answer
1 month ago #152213

Hi Ofi,

do you have an update in this issue?

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 month ago #152237

I have got your issue. Please allow me some more time.

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