Critical Support Required - ITS BEEN A WEEK!
Curt
Hi...
I'm a paid easystore client. I've been waiting a week for your help and its now become a major issue that I cannot get the site finsihsed. I'm waiting for your insight to fix EASYSTORE and its inablility to add products to the cart or delete them. In fact I have not even been able to test the store since I cant get the cart working.
Does Easystore actually work? Am I being duped by support?
1 week delay getting an answer is not only rude but extremly bad business. I'm running a web dev company and rely on you to respond. If you will not it means I have lied to my client about getting a site done in an appropriate time. Thank you very little for this.
In a proper world you would drop me anote in my post to tell me you are busy or when you might be able to help but I've heard ZERO frmo you, ZERO! Al I get is Anne telling me to give you more time! Really?
PLEASE PLEASE PLEASE respond, or at least tell me easystore doenst work and refund my money, so I can move on to other ecomm systems, please respect mine and my clients time!
Curt
Accepted AnswerThis is so bizarre
I paid for easystore I see other posts of mine getting answered about sppagebuilder, but my easystore posts go ignored. Wasted an entire week waiting, and now the client is ready to move to another dev! I'm turning back to ECWID to finish this site and expecting a full refund.
Mehtaz Afsana Borsha
Accepted AnswerHi
Sorry for this inconvenience. We are trying to solve the issues but I am afraid to say that sometimes due to work pressure, we do not meet your requirements. Could you please give me that forum link? So that I can inform our team. By the way for the refund process, you can contact us here:
Sorry again for your issues.
-Regards.
Curt
Accepted AnswerI'm sorry bit that is not an excuse. Lack of communication casued me to lose my client. I waited over a week and had ZERO communications. Anne your Chat receptionsist would only say give the team more time. All this while the client blows up. Very bad customer service in my opinion and cuased me real dollars.
Curt
Accepted Answerplease confirm that you received my refund request, sent yesterday.