Section Background Image Not Showing On Mobile - Question | JoomShaper
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Section Background Image Not Showing On Mobile

M

Megan

Helix Framework 2 months ago

So, I've tried clearing out the cache on Joomla, my phone, turned off caching etc. However the section background image is not showing on mobile phones (both iphone and android), even though it looks like it will from the editor. It's fine from a desktop (chrome and edge) and a tablet (both views).

from desktop: https://snipboard.io/E4C5ou.jpg from iphone: https://snipboard.io/BFU3K5.jpg

I also have an issue with the second headline text not matching the margin when the site is viewed outside the editor on desktop.

preview/guest: https://snipboard.io/E4C5ou.jpg within editor: https://snipboard.io/CRekNl.jpg

I am using J5, SPPB Pro 5.2.7, Helix Ultimate 2.0.18.

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Website
https://ciao.debeagency.com
6 Answers
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M
Megan
Accepted Answer
2 months ago #149309

1st problem solved of image not displaying - I had to duplicate the section for mobile only settings.

Have not figured out the headline margin issue yet.

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M
Megan
Accepted Answer
2 months ago #149310

Never mind. 1st is still an issue. It loads for a second then goes back to grey screen.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 months ago #149592

Hi there!

Sorry for your issue.

The background image is looking good at my phone.

Would you please clear your browser cache and check again?

Here is a screenshot for your convenience.Screenshot_20240226_210551_Chrome.jpg

Best Regards

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M
Megan
Accepted Answer
2 months ago #149643

Yes, I had to create a mobile-only section with different parameters as I could not get it to display the image properly on mobile and not mess up settings for the other sizes.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 months ago #149595

For your margin issue, can you give me your admin access to check?

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M
Megan
Accepted Answer
2 months ago #149636

Info below

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