section background image not showing on mobile - Forum | JoomShaper
Awaiting an answer Helix Framework

section background image not showing on mobile

Asked by Megan 2 years ago Last activity 2 years ago

So, I've tried clearing out the cache on Joomla, my phone, turned off caching etc. However the section background image is not showing on mobile phones (both iphone and android), even though it looks like it will from the editor. It's fine from a desktop (chrome and edge) and a tablet (both views).

from desktop: https://snipboard.io/E4C5ou.jpg
from iphone: https://snipboard.io/BFU3K5.jpg

I also have an issue with the second headline text not matching the margin when the site is viewed outside the editor on desktop.

preview/guest: https://snipboard.io/E4C5ou.jpg
within editor: https://snipboard.io/CRekNl.jpg

I am using J5, SPPB Pro 5.2.7, Helix Ultimate 2.0.18.

5 replies

Oldest first Newest first Most helpful
Megan Asked this
2 years ago · edited

1st problem solved of image not displaying - I had to duplicate the section for mobile only settings.

Have not figured out the headline margin issue yet.

Megan Asked this
2 years ago

Never mind. 1st is still an issue. It loads for a second then goes back to grey screen.

Rashida Rahman Staff
2 years ago

Hi there!

Sorry for your issue.

The background image is looking good at my phone.

Would you please clear your browser cache and check again?

Here is a screenshot for your convenience.Screenshot_20240226_210551_Chrome.jpg

Best Regards

Megan Asked this
2 years ago

Yes, I had to create a mobile-only section with different parameters as I could not get it to display the image properly on mobile and not mess up settings for the other sizes.

Rashida Rahman Staff
2 years ago

For your margin issue, can you give me your admin access to check?

Megan Asked this
2 years ago

Info below

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