Page Builder Pro Not Saving Changes For All Users
Donal Lyne
Hi,
since updating to J4 (4.4.1 with PHP 8.2.16) and latest PBPro (5.2.7), we're finding it virtually impossible to work with PBPro, as it only occasionally saves changes, and sometimes, even after saving changes, the changes get lost at a later date. Sometimes the changes are visible in the front end, but when we go to make further changes, the edits aren't visible in the editor. It's incredibly frustrating and time-consuming.
One user can't see her changes, regardless of using different browsers/clearing cache from browser and Joomla. If I log in with their details, then I can see the changes. It's very difficult to make sense of the behaviour.
I have this code added to our .htaccess, and it isn't helping.
# DISABLE CACHING
<IfModule mod_headers.c>
Header set Cache-Control "no-cache, no-store, must-revalidate"
Header set Pragma "no-cache"
Header set Expires 0
</IfModule>I just made changes to aPBPro module in the backend: My colleague sees a blank page I see the configuration before changes I made last night The preview shows changes made last night + the latest modifications I made today.
Please help ASAP. Donal
Toufiq
Accepted AnswerHi there,
Thank you for getting in touch, and I apologize for any inconvenience caused by this oversight. I've created a test module using the page builder. Please take a moment to review it and let me know if the issue persists.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Donal Lyne
Accepted AnswerThank you. Can you tell me if you made any changes to the site to fix the issue?
Or are you just showing that creating a module works for you? If I go into your module, and click edit in the backend, I'm now getting a JoomShaper 404 error the first time, inviting me to go back to admin. I can get into the module the second time I try to log in. Thanks
Donal Lyne
Accepted AnswerBut I did explain that the problem is inconsistent. Our user with the main issue still only sees "Start Editing your page" in the backend editor, but when she goes to preview, it loads, and she can then click on the edit button in the front end. This kind of inconsistency isn't acceptable to us. What can be done to improve the performance of PBPro?