Hi there!

Sorry for your experience.

Please check the quickstart installation process from here: https://www.joomshaper.com/blog/how-to-install-quickstart-package-in-joomla-4

Make sure you have fulfilled all the techncial requirements from here: https://www.joomshaper.com/documentation/helix-framework/introduction#technical-requirements

And the following troubleshooting may help also:

https://www.joomshaper.com/documentation/joomla-templates/allura/installation-problems-troubleshooting

But as it seems server related issue, so contacting with your hosting provider might help!

https://blog.hubspot.com/marketing/504-gateway-timeout

Best Regards

Hi Marc,

if you are not Joomla beginner ("green"), in general you don't need Helix Quickstart with demo content.

Just install Joomla 5.0.x + later install Helix Ultimate template and extensions that you will really use.

Am afraid that we are not hosting support to solve all technical problems. First check if you are able to install Joomla - taken directly from joomla.org. Because our QS it also use installer from Joomla core, we only updated .sql file from it.

Hi Paul,

Could it be possible that the issue lies with the MariaDB database from Plesk, which might be incompatible with SQLi from the Joomla installation menu?

Maybe. I don't have Plesk to give you details. That's why I suggest to install raw Joomla first to be sure.

Or use Joomla pre-installer (if you have it) from cPanel.

Later you can talk with Hosting Support about technical details.