Pagebuilder / Eventum Schedules Not Working - Question | JoomShaper

Pagebuilder / Eventum Schedules Not Working

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aicei

SP Page Builder 1 month ago

i get the message "Addon files have been removed or don’t exist in the current template or your site" when i try to preview a page with the schedules addon?

I have setup all the days and sessions how can i get this working again please?

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13 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 month ago #153279

Hello aicei

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

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A
aicei
Accepted Answer
1 month ago #153323

Hi good afternoon,

sure thanks for your time i will provide you with details in hidden content but please inform me before making changes as the site is live and cannot afford downtime or more technical issues.

yes i do have daily backups but would rather not have to use them as there can be some hosting issues occassionally.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 month ago #153491

Sorry, I can't check it.

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aicei
Accepted Answer
2 weeks ago #154369

Dear Ofi,

Please find restored access below however please do not make any changes that will effect site functionality.

I have checked all settings related to schedules but still not working.

Appreciate your time and support.

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A
aicei
Accepted Answer
2 weeks ago #154371

if you are blocked by firewall please share your IP so I can add it to whitelisted addresses.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 weeks ago #154372

Please whitelist this IP then (in the hidden content)

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aicei
Accepted Answer
2 weeks ago #154403

done

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aicei
Accepted Answer
2 weeks ago #154646

hii just following up if any update?

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 week ago #154707

I have published and checked this page. There is no issue.

https://prnt.sc/fS54Rw9yfh39

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aicei
Accepted Answer
1 week ago #154850

ok much thanks I will check it

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aicei
Accepted Answer
1 week ago #154852

Dear Ofi i cannot find the page you created.

I was hoping to have a look at the settings to understand why its not working for me.

Can you please advise which page it is?

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 week ago #154854

Here is the page link I am talking about

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A
aicei
Accepted Answer
1 week ago #154857

ok thanks dear i have been trying to set it up using pagebuilder instead of linking menu item!

Thanks again appreciate it.. so in future i should ignore the event schedule element in pagebuilder

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