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Shopin J2Store: payment extensions/plugins are not initiated on checkout

Asked by Valentina 5 years ago Last activity 5 years ago

Need help with the following:
We are using Shopin template for over a year (all extensions, plugins, Joomla - up to date).
Today the following problem was detected: when customer makes an order, at the stage of choosing the payment methods, when the method is chosen (marked) and customer clicks the button to confirm order and proceed to payment, nothing happens (it must initiate the chosen payment plugin).
We have 3 payment options: PayPal, Paysera (appropriate J2Store plugins installed) and Bank transfer (J2Store extention). And no one of them work now.
Tried to disable/enable, uninstall/install payment plugins - does not work.
At the same time, the order appears in J2Store dashboard (but without email notification).

5 replies

Oldest first Newest first Most helpful
Valentina Asked this
5 years ago

Dear Joomshaper Team, could you please see if you can help with this issue?

azubuike
5 years ago

Please i have the same issue on my website, and have posted it as a question. This just started yesterday : see video link below:

https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/13106018595/original/WhatsApp%20Video%202021-04-14%20at%2020.14.33.mp4?response-content-type=video%2Fmp4&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAS6FNSMY2WD6T3JNC%2F20210415%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20210415T105214Z&X-Amz-Expires=300&X-Amz-SignedHeaders=host&X-Amz-Signature=9db418a8e4418e2964a4d95699f8c5e79580b1de695a225b3a0b7440e7dcc431

Valentina Asked this
5 years ago

I am happy to say that my issue is resolved with the kind help of J2Store support.

If you having similar issues, I hope it will work also for you:
seems that the issue with the checkout process is from campaign rabbit plugin.
J2Store now removed this plugin from core package and with the next version of J2Store, it will automatically uninstall from site. Hence please disable the campaign rabbit plugin for now and that should solve the issue.

azubuike
5 years ago

Many thanks...Worked for me too.

Muntasir Sakib Staff
5 years ago

Hello there,

I am glad to know that you have fixed the issue.

I am hopeful to that they will solve the Rabbit plugin issue soon.

Have a nice day!

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