Order Details Without Size And SKU
Andrea
Hi, I discovered that admin email and customer order confirmation arrive without the size/color details. (in this case Topo Traverse m tg. EU 10,5.) The variable {order_summary} does not contain the size/color details ? How to solve this ?
Thanks in advance.
Toufiq
Accepted AnswerHi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.
I appreciate your cooperation and will ensure to get back to you as soon as possible.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Andrea
Accepted AnswerHi, any news ? Actually are arriving orders without all products details (sizes, etc...) I remain in waiting for your urgent feedback.
Toufiq
Accepted AnswerAndrea
Accepted AnswerHi Toufiq, I mean that the sizes/color are missed into the Order Confirmation Mail to ADMIN and CUSTOMER. Thanks
Toufiq
Accepted AnswerGot it. I have shared your issue to our developer team. Please allow me time. Thanks
Andrea
Accepted AnswerHere the admin mail in the meantime:
Dear Admin,
This is a confirmation email of order 10 placed on 2024-05-02 08:14:48. The details of the order are as follows:
Order ID: 10 Order Date: 2024-05-02 08:14:48 Order Summary: Prodotto Quantità Prezzo Totale Topo Traverse 1 €175,50 €175,50 Totale €175,50 IVA €0,00 Subtotale Dopo Tasse €175,50 Costo di Spedizione €0,00 Prezzo Totale €175,50
Payment Status: Paid
Please review the order details and proceed accordingly.
Andrea
Accepted AnswerHi, any news about this bug ? The sizes/color are still missed into the order confirmation mail both to ADMIN and CUSTOMER. Thanks in advance.
Andrea
Accepted AnswerHi, I updated with your build as suggested but the problem still remains : sizes an color does not appear the neither in Admin email neither in customer email. This is the screenshot of admin email : https://capture.dropbox.com/GAd82NUsvNlF9LxN
Customer must enter in the backend to check the order everytime. Please solve. Thanks
Toufiq
Accepted AnswerI just checked your issue in my end and it works fine.