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SPPB 5.3.2 Error Undefined not an object (evaluating 'e.response.data')

Asked by Graeme 2 years ago Last activity 2 years ago

SPPB 5.3.2 Error Undefined not an object (evaluating 'e.response.data') Unable to save pages I am using the Shortcode addon frome this forum which has worked on some pages and works flawlessly on a site using SPPB 5.3.0 any thoughts ?

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Graeme Asked this

2 years ago

Hi Yes this info solved the problem

ModSecurity plays a vital role in protecting your website from various security threats. Disabling it completely exposes your site to potential vulnerabilities.

we were able to adjust ModSecurity rules to address it without compromising security.

Thank you for your help

Ofi Khan Staff

2 years ago

You are welcome 😊

I have asked the development team to look into this and find a better solution for the future. Please accept the answer that helped you. It will be then easier to find the solution for the other users with the same issue. There is a button to accept answer after each comment.

6 more replies

Ofi Khan Staff

2 years ago

Hello Graeme

Apology for the inconvenience. Please share your administrator access and the issue page link here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

Graeme Asked this

2 years ago

Full details below

Ofi Khan Staff

2 years ago

Please follow Miguel's advice. Disable mod security and check your issue. Ask your hosting provider to disable it.

Miguel

2 years ago

Hi there! please check in your hosting if you have enabled the modSecurity. If so, disable and try again.
Worked form me

Robert

2 years ago

I guess this will be fixed in the next SPPB update?

Ofi Khan Staff

2 years ago

Hello Robert

Thanks for contacting us. I have informed the development team. They will review it and if possible, then they will allow mod_security.

Best regards

Robert

2 years ago · edited

Thanks, I understand they're looking for a way where server customization isn't necessary, you mean?

It is easier to get things done on hostings that we manage ourselves than having to change things on designated hostings. If only because we are sometimes not the contract holders of those hostings.

I've read you can disable mod_security in htacces by the following code, however not all hostings allow this due security reasons and is considered as unsafe

“We will not recommend to disable Mod-Security on your account. Modsecurity module helps to protect your website from various attacks. If mod-security is disabled on your account, your website will be at risk from vulnerabilities. Once modsecurity is turned off for an account, we will not take any responsibility of hacking the domain, database hacking, data manipulation and other activities which modsecurity can prevent.”

Ofi Khan Staff

2 years ago

Thanks for your detail explanation. I hope that the team will seriously consider it and take necessary actions.