Hello Scott

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

Thanks for getting back to me. I understand things are not good where you are.

I have backed up and responded as asked.

I will check your response and see if it solves our issue and comment back when I complete our test.

Hello, Thanks for contacting us. Would you mind to check this: https://www.joomshaper.com/forum/question/17037 If it doesn’t solve your issue, Please post in the Support Forum about this: https://www.joomshaper.com/forum The technical team is there to assist you firsthand.

I have tried to fix the issue but it remains. I have left the site unworkable so that you can see the problem. Please let me know if there is another solution and how I can fix this for myself. I do appreciate your help!

Thank you!

Now I can move our site to the official domain. I appreciate your help. I am going to save the site.php file so I can compare it in case this issue happens again. Thank you so much!

You are welcome 😊

Please accept the answer that helped you. It will be then easier to find the solution for the other users with the same issue. There is a button to accept answer after each comment.

I have a humble request too. It would be very kind of you if you can manage some moment to give us feedback on 

1. Joomla Extension Directory
2. TrustPilot

This will inspire us to improve.