Hello,
See here the Picture:
Then i want open the Pagebuilder Tool
after opening the pagebuilder I get this error. Then I can log out and log in again and it works fine again. But after 30 minutes after logging out and logging in again, the error is there again.
What happened and how can I fix the problem?
Thanks
Best regard
Domo
Hi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. Could you kindly grant me access to your Joomla administrator area so that I can investigate the issue you're experiencing? Prior to providing access, please ensure that you have backed up your site. Additionally, it's important to note that providing login credentials is entirely voluntary on your part; we respect your decision either way. However, if you do choose to share the login details, it would greatly expedite the resolution process. Thank you for your cooperation.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Hello,
See Attachment
Regard
Domo
Username and password do not match or you do not have an account yet.
ops password was wrong, now works :)
you can now log in with the same username password.
Super administrator access, Please. Thanks
now u have super user
I have checked your site backup on my localhost and it works fine. Please download this backup & check this backup on your localhost or another server. Let me know the result.
Hmm ok, thanks, i will check this on local.
I logged in to your user and it showed this error. But after you try to open pagebuilder once it comes error, after log out and log in it works fine.
Other user works fine?
As I said, with my user as with yours, the error appeared. First open pagebuilder, then response error see picture appears. Log out and log in again, then it works perfectly!
Did you checked on your localhost?
I'll let you know as soon as I've tested it, unfortunately I don't have an infinite amount of time :(
Please let me know once it's done.
Hello,
I have restored the backup to test3.cabtronix.ch and it seems to be working fine.
This morning I updated the Joomla version on our productive site to 5.1.3, since then I have not seen the error anymore. I will keep an eye on it.
Thanks for your support.
Thanks for the update! I'm glad to hear that the backup restoration on test3.cabtronix.ch went smoothly and that updating Joomla to 5.1.3 has resolved the issue so far. Please keep me posted if anything comes up.
