Failure 403 At Update SP - Pagebuilder On All Sites After Update 3.8.1 -> 5.3.2 - Question | JoomShaper
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Failure 403 At Update SP - Pagebuilder On All Sites After Update 3.8.1 -> 5.3.2

Thomas Hofmann Photografie &. Design

Thomas Hofmann Photografie &. Design

SP Page Builder 1 year ago

Hello Support Team,

all pages on which Pagebuilder 3.8.10 was previously installed could be updated to version 5.3.2 without any problems. After the update, the next update to the current version will be displayed. Here comes the error as shown in the screenshot (403)

on my pages where I started with version 5 as the first installation, the update works without any problems! All pages are on the same server and have the same settings.

I suspect that something was not switched correctly when updating from 3.8.10 to version 5.3.2.

Thank you for your help

Screenshot: https://www.dropbox.com/scl/fi/s13zfemm8nrln3tktzfkq/Screenshot.jpg?rlkey=f5sv6t9aei162hetypnjf9gix&st=cdaqaccz&dl=0

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Website
http://sterntaler-regensburg.de
1 Answers
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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 year ago #165580

Hi there!

Thanks for reaching out.

I have done the SPPB update on behalf of you. I have just downloaded the latest version from our site and installed through the extension installation area. Please check.

Moreover, you can change the license key from the global configuration of SP Page Builder either:

https://share.cleanshot.com/nh2pSb84

Best Regards

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