First Menue Level does Not Link Anymore (to SP PAgebuilder Sites) After Update Helix U To 2.1.3 - But... - Question | JoomShaper
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First Menue Level does Not Link Anymore (to SP PAgebuilder Sites) After Update Helix U To 2.1.3 - But...

Klaus Brandt

Klaus Brandt

Helix Framework 3 months ago

Hi, I'm Klaus from Germany.

Just updated to Helix Ultimate 2.1.3. I'm not shure, if THIS may be the reason why - but I have this corious problem:

My Main Menue seems to be defact in the first menue-level. I can klick on them (left mouseclick , WIndows) - nothing works. They should link to a SP-Page-Builder-Site .. But : when I klick with right mouse, and "open in a new tab or window" - it works!!! I'm confused- may you help me?

Credits in the hidden content

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12 Answers
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 months ago #197478

Download .zip and reinstall Helix Ultimate template it should help.

Yes, the same v2.1.3 - just reinstall with a new (today) file !!!

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 months ago #197417

Hi Klaus.

If we talk about your website and submenu items from "Home" und "Verain" und "Marina" - all works on my Firefox (Windows), I don't have to use any tricks. I see subpages just after 2 seconds.

Claim down, and use different browser (Safari, Firefox Developer, Opera, Chrome) and check again.


I used that update two days ago on my real sites, and menu links worked as worked before.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 months ago #197418

Look down...

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Klaus Brandt
Klaus Brandt
Accepted Answer
3 months ago #197425

Oh, Paul, thank you again - I will pay attention and solve this (I thougt, I had, ...)

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 months ago #197419

Hi

Thanks for contacting us and sorry for your issue. It seems ok in my end too. I have created a screencast video for you, You can check it from the hidden content below.

You can clear your Browser cache OR check it from different browser as Paul said.

-Regards.

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Klaus Brandt
Klaus Brandt
Accepted Answer
3 months ago #197424

Hi dear Mehtaz Afsana Borsha and Paul,

first: tkanks !

But - it is strange, indeed:

On my WIn 11 (all Browsers I have (MS Edge, Opara and Chrome, and I just reinstalled Firefox):

  • first level does not react (except the Item "Intern"/ its a Menu-Headline)
  • AND: when the Item links to for instance "Search" (this is visible when registered useres are logged in- this works(, but NOT the first Level in the Main Menue.

On my Linux (Mint, on an older HP-Laptop):

  • in Chromium-Browser: works fine!!!
  • but in Firefox: same problem as in Windows above...

So I made a trick, and made a new Menue-Item (later I deleted it), i worked (I made a second "Home-2" with link to the same SP-Pagebuilder-Site).

But: When I moved the lower "Home"-Menue-Entries under the new "Home-2": It does not work again in the first level.

And I'm so shure, that this was after update to Helix Ultimate 2.1.3...

Edit: When I write "does not react": I mean, that this first-menue-level-item does not open the linked SP-Pagebuilder-Site. Of course the drop-down-menue opens (jus lik your screencast shows), and those lower-menue-levels work fine...

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 months ago #197426

A cursed browser ;)


You can also mark all menu items, and click rebuild button from toolbar.

HTML for link is the same as it was, so this is not a problem. Hard to say...

on my Firefox & Chrome on Windows 10 - is OK

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Klaus Brandt
Klaus Brandt
Accepted Answer
3 months ago #197428

Thanks again, Paul. This was one of the first things I have done - no effect . Just tried it again - :-( Does not work.

The Link from first Menue-Item in the Main Menue does NOT link to the Page (Pagebuilder) I made it to link to. And if there are other, lower Menue-Items UNDER "Home" or "Verein"... - those are working fine, but even not the first one.

Except if I klick RIGHT Mouse Button and : "Open in another Window oder tab". THIS works...

And it works (curious!) in Chromium under Linux - but not in Linux-Firefox.

God knows??

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Klaus Brandt
Klaus Brandt
Accepted Answer
3 months ago #197488

Paul, thank you very much:

> Download .zip and reinstall Helix Ultimate template it should help. Yes, the same v2.1.3 - just reinstall with a new (today) file !!!

***This worked!

  • Klaus
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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 months ago #197542

Yes, I did that update too, but informed you what to do in case you have more sites.

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Klaus Brandt
Klaus Brandt
Accepted Answer
3 months ago #197560

Thanx again, Paul!

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 months ago #197505

Glad to know that its now solved and thanks Paul for helping him.

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