J4 Quickstart Failed, Again
johnny
I have downloaded the quickstart today https://www.joomshaper.com/joomla-templates/helixultimate
I went through the setup process to the very last step when it was installing. Them it stopped with the error;
The installation process failed.
However, whenever I visit the front or back end of my site, everything is working. Although, I have to delete the 'installation' folder manually.
This happens, every single time I use a Joomshaper quickstart and I have reported this issue previously. I see it's still not fixed.
Can someone finally fix this?
Web server: Apache/2.4.58 (Win64) OpenSSL/3.1.3 PHP/8.2.12
Rashida Rahman
Accepted AnswerHi there!
Thanks for reminding about it.
I have just tried to install Helix Ultimate quickstart on my local and it's working fine here.
If it doesn't happen at our end, then it's tough to investigate the problem and find out the cause behind this.
Where did you ask before? Can I have that post link?
However, I will ask my team about it.
Best Regards
johnny
Accepted AnswerHi @Rashida Rahman
I can't remember when I asked originally, I am unable to search my questions on this forum - after page 1 it seems to revert to the standard forum questions.
I am using XAMPP, a copy of my Joomla system information is below.
This happens every time I install a quick start package, there must be some conflict.
PHP Built On Windows NT LIB-157635 10.0 build 19045 (Windows 10) AMD64 Database Type mysql Database Version 10.4.32-MariaDB Database Collation utf8mb4_general_ci Database Connection Collation utf8mb4_general_ci Database Connection Encryption None Database Server Supports Connection Encryption No PHP Version 8.2.12 Web Server Apache/2.4.58 (Win64) OpenSSL/3.1.3 PHP/8.2.12 WebServer to PHP Interface apache2handler Joomla! Version Joomla! 4.4.7 Stable [ Pamoja ] 20-August-2024 16:00 GMT User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36
David
Accepted AnswerI have been fighting all day with this issue, and although in the end I have not found the solution, I have found a workaround with which we can complete the installation without errors.
Apparently this error only occurs when using XAMPP in Windows environment.
Before starting the installation process, you have to edit the “php.ini” file and set the following value “display_errors = Off”. Then restart the Apache server and you can start the installation. Once the installation is completed, you can reset the parameter as it was and restart the Apache server again.
@JoomShaper Team: Please include this workaround in the documentation of the HelixUltimate (and probably many of the templates) installation process, as I've seen it recurring for years now, and I hope this hint can help you figure out where the problem is.
johnny
Accepted Answer@David Well spotted, and good to know I'm not going crazy! This happens with every single template, without fail.
David
Accepted AnswerThank you! The truth is that it was a real headache.
If you think so, it would be grateful if you could mark the answer where I explained the workaround, so that if someone else encounters this problem it can be of help.
I think you should have a button or link to highlight the answer.
johnny
Accepted AnswerI think i'll leave the discussion as unresolved until Joomshaper implement an official fix, but I've upvoted your answer!
Now that you've explained the cause hopefully this won't take long. Having to make your suggested changes each time isn't feasible.
johnny
Accepted Answer@support - can someone look into this? Use the XAMPP and Windos environment and you'll see the issue. The is without doubt an issue with the quickstart packages.