Why does The Payment Status Remain On Pending With Paypal?
Julien Rousseau
I have just carried out a test and ordered a product. The payment is made and confirmed via email and via paypal.
The order status remains on: pending.
Why? Do you have to change the status manually for each order? If so, why are the emails sent with payment confirmation?
Stuart Clark
Accepted AnswerI can confirm that this should NOT be happening!
@Toufiq
Yes, I can confirm this is happening on my server too! (I hadn't actually tested the process to completion previously)
This is NOT the desired or expected behaviour and not as other payment plugins (Stripe etc.) work.
EasyStore creates the order and feeds the order complete process as though the payment has been received; but the talkback from PayPal doesn't seem to get to EasyStore and so the order is not marked as paid.
PLEASE TREAT THIS AS A PRIORITY ISSUE
Stuart Clark
Accepted Answer@JoomShaper
This is a PRODUCTION PREVENTING BUG - Please acknowledge this thread, test, and fix ASAP
Julien Rousseau
Accepted AnswerI just saw that someone has the same problem with the stripe payment plugin.
I also notice that the PayPal plugin is not optimized to allow payments without an account directly for users. Normally a customer who does not have PayPal can still pay by selecting payment by card.
Here, as the plugin is not optimized, even having activated this possibility in my PayPal pro account, it is not seen on the payment page.
Not all customers have PayPal, this requires using another payment system in addition to PayPal.
Toufiq
Accepted AnswerHi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. After you confirm a payment, PayPal needs to process the transaction. This involves verifying your payment details, checking for fraud, and ensuring that the payment can be completed. After verification order goes to paid.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Stuart Clark
Accepted Answer@Toufiq - EasyStore is NOT RECEIVING / NOT PROCESSING any information back from PayPal to update an order status to PAID from Pending.
I have an order I placed through PayPal (for testing) 1 WEEK AGO and EasyStore STILL doesn't think the order is paid!
Please FULLY INVESTIGATE this as it is a BUG in EasyStore, NOT a PayPal issue (as was the same with the EasyStore payment plugin issue I proved to you a couple of weeks ago)
Stuart Clark
Accepted AnswerIf the product isn't working, live chat is unresponsive, and support is lacking, it might be time to explore other options...
A better provider could offer the reliable service you deserve.This is the official response I received from @Toufiq on Facebook. It seems JoomShaper aren't interested in fixing this bug!
Stuart Clark
Accepted AnswerIf 2 people have the same issue, why can't one forum post be used to resolve that issue???
Stuart Clark
Accepted AnswerNew thread incoming
Toufiq
Accepted AnswerPlease don’t misunderstand me. Both the post owner and support agent can view hidden content. I have just placed an order using PayPal and am currently awaiting its completion. Please allow some time for this process. I will get back to you once I have reviewed everything. Thank you for your patience.
Stuart Clark
Accepted AnswerAs I've already said - I have an order which was placed on 28th August and is not yet showing as paid in EasyStore.
Paypal have processed the payment. They have debited the purchaser and credited the seller. The funds have been cleared in PayPal (this happens in a matter of seconds), but EasyStore has not updated the payment status.
On every other ecommerce platform I have used, the payment status is updated by Paypal as part of the return URL - I suspect that is not being picked up / processed correctly by EasyStore.
Toufiq
Accepted AnswerI tested the issue on my end using two PayPal accounts. The problem occurred with my older PayPal account, but my newer account worked fine. To investigate further, could you please provide your site login credentials? I recommend sharing a test account if possible.
Note: Make sure your paypal plugin is up to date.
Stuart Clark
Accepted AnswerI have shared login credentials to my site in the other thread (https://www.joomshaper.com/forum/question/34691) - I'm using the latest PayPal plugin and was testing using a LIVE PayPal customer account (as we can't guarantee the age of PayPal account used) linked to a NEW LIVE PayPal merchant account.