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SP Page BuilderDesign any page visually, no code needed. EasyStore runs inside it.
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Power AdminA cleaner, friendlier Joomla dashboard for you and your clients.
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EasyStoreSell online: products, payments and checkout, built into your pages.
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SP BookingTake appointments and bookings, with calendars and online payment.
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SP LMSSell courses with lessons, quizzes and certificates.
SP LMS

SP PropertyList properties, with agents, enquiries and search.
SP Property
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SP Easy Image GalleryResponsive image galleries in a few clicks.
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Page BuilderPage Builder
Get started

OverviewBuild any Joomla site visually, no code needed. Works with Joomla 5 and 6.
Overview

What's newWhat's new

DocumentationDocumentation
Design your site

Layout BundlesComplete websites for your industry, ready to customise.
Layout Bundles

InteractionsBring pages to life with scroll, mouse and tilt effects.
Interactions

Dynamic ContentBuild listings, directories and detail pages from your own content types.
Dynamic Content
Grow your audience

Form BuilderCollect leads and enquiries, with your own email templates.
Form Builder

Popup BuilderPromote offers at the right moment, with triggers and scheduling.
Popup Builder

CommentsLet readers discuss your articles and pages.
Comments
TemplatesTemplates
ExtensionsExtensions
Build your site

SP Page BuilderDesign any page visually, no code needed. EasyStore runs inside it.
SP Page Builder

Helix FrameworkThe free framework behind every JoomShaper template.
Helix Framework

Power AdminA cleaner, friendlier Joomla dashboard for you and your clients.
Power Admin
Run your business

EasyStoreSell online: products, payments and checkout, built into your pages.
EasyStore

SP BookingTake appointments and bookings, with calendars and online payment.
SP Booking

SP LMSSell courses with lessons, quizzes and certificates.
SP LMS

SP PropertyList properties, with agents, enquiries and search.
SP Property
Show your work

SP Easy Image GalleryResponsive image galleries in a few clicks.
SP Easy Image Gallery

SP Simple PortfolioShow your projects in a filterable grid.
SP Simple Portfolio
- All extensionsAll extensions
- Everything, one planAll Access, from $159.
  Everything, one plan Compare plans
ResourcesResources
Help

BlogBlog

DocumentationDocumentation

ForumsForums

Live ChatLive Chat

Release NotesRelease Notes
Company

AboutAbout

Affiliate ProgramAffiliate Program

ContactContact
PricingPricing

Staff replied SP Page Builder

Error when accessing SP Builder

Asked by IT 2 years ago Last activity 2 years ago

I have tried to access SP Builder from our website, but always end up with error :
Sorry, there was a problem we could not recover from.
The server returned a "500 - Whoops, looks like something went wrong."

3 replies

Paul Frankowski Senior Staff

2 years ago · edited

Hi,

Make sure that you installed the lastest version of SPPB. I mean 5.3.8.
Rename .htacces file for a while and recheck
Turn On Debug Mode and Errors Reporting to Maximum in Global Cofirguration.
What PHP version you have?

Error 500 can be caused by many things, also Server configuration problems.

Paul Frankowski Senior Staff

2 years ago

ad 3) Tips

IT Asked this

2 years ago

Sorry for my late replied. I'll give a try soon. I will update this later.
Thank you for your suppor.

Paul Frankowski Senior Staff

2 years ago · edited

And do not forget to check "Technical Requirements" > https://www.joomshaper.com/documentation/sp-page-builder/technical-requirements

Reinstall component as well, just in case of...

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