I have a valid licence for Joomshaper SP Page Builder. I installed the licence on my sites.
I also added the sites to the "add domain" in My Dashoard.
But i'm not able to use the update function. I have to download the update-zipfile manualy and install it which is a burden.
Joomla update shows the following error message:
Failed to download package. Download it and install manually from https://www.joomshaper.com/index.php?option=com_product&task=download.download&package=release&id=10225.
Hello,
Glad that I could help and thanks for confirming this:)
You may accept the most useful answer in order to close the post.
Have a nice day!
Hi there!
Sorry for the inconvenience.
Sometimes re-applying the license corrects the issue. Would you please try that, save, clear your Joomla and browser caches, then check again?
Best Regards
Hi,
Re-applying the license and then clearing the Joomla Website Cache worked for most of the sites.
Hi,
Thanks for accepting the answer! For anyone else seeing the “Failed to download package” error: make sure your license key is entered in the SP Page Builder settings, your domain is added in My Dashboard, and your license is still active. If the problem continues, open a new thread with your Joomla and SP Page Builder versions.
Best regards,
