Staff replied SP Page Builder

Unable to create new pages in pro version 5.3.7 and Button shape not working

Asked by David Springer 2 years ago Last activity 2 years ago

Hello.

I am using SP Page Builder Pro 5.3.7 (which we upgraded to about a week ago) on Joomla 4.4.8 with PHP 7.4.33. So far I have noticed two issues.

(1) I am unable to create any new pages. When I attempt to create a new page, I get the message "Failed creating the page."

(2) Buttons that were previously round are now showing up square even though the Shape setting is still set to Round. When I create new buttons, they are square and I am unable to change the shape. By that I mean that even though I set the shape to Round or Rounded, the shape still remains square.

8 replies

Ofi Khan Staff

2 years ago

Hello David Springer

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.

Best regards

David Springer Asked this

2 years ago · edited

Hello Ofi,

Thanks for your response. Please see the requested access info.

Ofi Khan Staff

2 years ago

Your template is using border-radius: none; Hence, SPPB border-radius settings is not applied here. Template settings gets the preference. You have to turn it off on your template or you can use Custom CSS.

I need to check your database for not being able to create new pages. Please share your database access to check the issue.

David Springer Asked this

2 years ago

Thanks for the help regarding the template. Would turning it off (i.e. border-radius: none) in the template typically happen in template settings in Joomla or is that something that is done via a css file?

With regards database access, the host account has quite a number of databases for live sites so sharing could be a risk although I would if there's no choice. Do you need access to the account so that you can go in via phpMyAdmin or would a backup of the database be sufficient for you to determine the issue? See the hidden content.

Ofi Khan Staff

2 years ago

Please install the backup (shared in the hidden content) on your server. I have fixed your issue here. Follow this tutorial if needed.

David Springer Asked this

2 years ago

Ok. Thank you. Will try to download and install the backup. Can you please indicate what was causing the problem and what fix was applied?

Ofi Khan Staff

2 years ago

I have fixed it on the database. On sppagebuilder table, you had id column AUTO INCREMENT turned off. I have turned it on. You also had one page with id 0. I have set it to the latest id number + 1. This is how I solved it. If you install the solved backup on your server, hopefully there will be no issues.

Paul Frankowski Senior Staff

2 years ago

David, if I may to join....

About question: Buttons that were previously round are now showing up square even though the Shape setting is still set to Round.

In many cases template styles force design of buttons (and other elements). In that case you have to remove that from template.css or talk with template developer how to do that in smart way. Sometimes then to set or remove border-radius value you have to override styles via Custom CSS.