Form Builder - Unverified Sender - Message Blocked Form Outlook
Steven Adams
Hi, I have page builder pro. When I send a message with form builder, I have this problem: The cliënt gets this message: warning: unverified sender. This message may not be sent by the displayed sender. If you are unsure whether this message is safe, please use caution when interacting with this email and avoid clicking any links or downloading any attachments it contains.
I have a professional office 365 account and I don't get a message at all ... It's somewhere blocked, I don't even find it in my spam folder. When I go to my webhosting provider, I can see the messages in my webmail ... But I don't use this email client.
How can I resolve this?
https://www.leefinliefde.be/index.php?option=com_sppagebuilder&view=page&id=11
Another question on this page: Firefox doesn't show the 2 google maps (Oops ... Something went wrong. This page didn't load Google Maps correctly. See the JavaScript console for technical details.)
The other browsers (Google, Edge) are working fine.
And a third problem on this page: When I use the Frontend editor: the page gets blank after clicking on a text block (after "locatie" or "location") So I have to do my thing in the text block, save the page, close the page and re open the page...
Toufiq
Accepted AnswerHi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. I kindly request that you create a staging site where we can further investigate the issues. Please let me know once it’s ready, as working on a staging site will ensure that your live site remains unaffected during the troubleshooting process.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Steven Adams
Accepted AnswerHi, I don't know how to create a staging site. Is there an explanation, a "how to"?
Toufiq
Accepted AnswerCreate a staging site before updating anything and check if everything works fine there. How to create a staging site https://drive.google.com/file/d/1ms8hPQfM3xfF4XUO0W4pUZAhzGUqxBwD/view
- Create a subdomain from your cPanel.
- Export your existing site's database from PHPMyAdmin.
- Create a new database.
- Import the existing database to the new database.
- Update the configuration.php file.
- Go to the administrator section of the staging site.
Steven Adams
Accepted AnswerOk, thank you. I hope I have done it right. I couldn't do it ... So the hosting company helped me out. See hidden content.
Steven Adams
Accepted AnswerHi Toufiq,
Thanks to the helpdesk from my hosting company, I changed in cpanel my email routing to External mail exchanger. Now I receive the messages from te form in my professional Office 365 account.
Problems 2 and 3 are solved after I updated SP PageBuilder pro ...
But the client doesn't receive any mail ... Can you help me with that? I don't know what's wrong.
And I can't use Captcha - reCAPTCHA v3 in the form ... It gives the following error: Please make sure the selected Captcha is enabled or the Captcha secret/site key is valid. I checked both ... They are both just fine ...
Thanks and greetings,
Steven
Toufiq
Accepted AnswerProblems 2 and 3 are solved after I updated SP PageBuilder pro ...
But the client doesn't receive any mail ... Can you help me with that? I don't know what's wrong.
You need to check your client mail system first.
And I can't use Captcha - reCAPTCHA v3 in the form ... It gives the following error: Please make sure the selected Captcha is enabled or the Captcha secret/site key is valid. I checked both ... They are both just fine ...
You may forget to use the reCAPTCHA site key