Staff replied SP Page Builder

Problem with word "union" adn similar words in "Heading" and "Text Block" addon

Asked by Alexandre Carol 2 years ago Last activity 2 years ago

Hello,

we have found and error in SP Page Builder 3.5.6.

We can't add the text "Sala de reuniones" to a Heading or a Text Block addon.
The page won't save (we receive the text error "Request failed with status code 403" when we try to save a page that contains that text).

We have tried different combinations of words, and it seems that any word that contains "union" don't let the page to be saved.

There are several words in Spanish that contains "union", and we need to add this kind of words to the page.

What can we do?

Thanks in advance

3 replies

Toufiq Senior Staff

2 years ago

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. Did you try to use the latest version of Page Builder?

Best regards,

Toufiqur Rahman (Team Lead, Support)

Alexandre Carol Asked this

2 years ago

Hello,
Just one mistake, our current version is SP Page Builder 5.3.6

Thanks,
Àlex

Toufiq Senior Staff

2 years ago

Could you kindly grant me access to your Joomla administrator area so that I can investigate the issue you're experiencing? Prior to providing access, please ensure that you have backed up your site. Additionally, it's important to note that providing login credentials is entirely voluntary on your part; we respect your decision either way. However, if you do choose to share the login details, it would greatly expedite the resolution process. Thank you for your cooperation.

Alexandre Carol Asked this

2 years ago

Hello,

I've installed the new version (5.3.6 -> 5.4.0), but the error persists.

I've provided you an admin user, so you can check it by your own.

Under SP Page Builders Page, you can check the Page named "Servicios - Pavimentos industriales".

In this page, you can check on the sixth section.
In this section I've created two addons (a Heading an a Text Block) whit the internal name "Check this addon for the error".

I've put the title "Sala de XXX" in the heading addon, and the same text in the content of the Text Block addon.

If you change the "XXX" with reuniones, reunion, union, ... and you try to save the page, you will see the error.

To mention that this error happens when I edit the page from the backend. I've tried to edit the page on the frontend and I can put the words "reuniones, reunion, union" without any problem in that same page.

Thanks

Toufiq Senior Staff

2 years ago

Download a akeeba backup and check it localhost. Then let me know the update. I think your server block to load the resources of Page Builder. Thanks