Hello Bruce Paine

Apology for the inconvenience. I have checked Popup Builder on my localhost. The reappearance seems to be working. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.

Best regards

Thanks for replying.

Can I please say, the way this forum times out is so, so, so very annoying! It often takes a long time to work out responses. Frustrating when under stress and dealing with multiple issues at once.

Please note, I have now upgraded to SPPB 5.4.2 and taken a full site backup. It has not fixed the problem. I still see the pop-up recurring.

I'm now sharing the admin access credentials in hidden content.

I have checked your home page. I have seen the popup once and it does not appear again. I have checked after couple of hours. So, I think it is working fine.

That is strange because I am still seeing the popup reappear as I described it earlier. I am using Apple devices only. Mac Mini M2 Pro, iPad Pro generation 6 and iPhone 11. Safari browser in all cases.

But now something seems different. On my iPhone and iPad, the popup is now appearing continuously, no matter what I do. If I select differnet menu options or article, it is keeps appearing.

In contrast, it does not appear at all when I browse the website via Safari on the Mac Mini. But that could be a timing issue as it has not been quite 24 hours since last viewing the site. That is a good sign.

Now, while typing the message, the iPad has finally stopped showing the popup. But it is still appearing on the iPhone.

I will try restarting my iPhone and see what happens. Perhaps it is a cachiing issue?

I have powered off the phone, started it again, reopened Safari and the comfoot website. I've tried refreshing pages but stil the popup keeps appearing. I've closed the tab, opened a new tab, Google searched the site, selected it. Every time the popup appears and repeats.

It's hard to believe this problem only exists on my smartphone but perhaps it is so.

The website viewed on iPad is still working normally.

I will try the MacMini in a few hours and see what happens.

The popup has appeared on Safari and Firefox via the MacMini desktop computer. Again, the popup kept repeating. That was until I discovered something new. Instead of clicking on the pop-up text links, I clicked on the X at the top right corner. After that was done, the popup stopped appearing.

At first I could not find the pop-up cancel option on my smartphone. Then I noticed the X was hidden outside the LCD viewable area. I had to drag the popup a small amount to the left to reveal the X on the right side. I clicked on X and now the pop-up has stopped appearing.

So, my conclusion is you must cancel the pop-up in order to stop it reappearing. If, instead, you click on the text links, the pop-up will keep appearing and the number of times it reappears seems random.

That is good to know, thank you very much.

You are welcome 😊