Hello Yofie,

Thank you for reaching out.

To help troubleshoot this, please try the following:

1. Update Components: Make sure all extensions, plugins, and the template itself are updated to their latest versions.
2. Check PHP Version: Confirm that your server’s PHP version is compatible with the Allura quickstart requirements.
3. Error Logs: Check your server’s error logs for any specific error messages that could provide more details.
4. Clear Cache: Try clearing both your site and browser cache, as cached files can sometimes cause unexpected issues.

If the issue persists, please let us know so we can assist further. If possible, providing temporary admin access in a hidden content section can help us investigate more effectively.

Thank you!

Hi Ziaul,

I've tried all with no luck. Please help check, credentials attached....

Hi Ziaul,

Thanks, but if you can maybe share how to troubleshoot the issue, it would have other people that hit the same issue in future. But anyway thanks..

To troubleshoot the issue, please follow these steps:

1.  Enable Debug and Error Reporting:
    a. Go to System > Global Configuration.
    b. Under the Sysatem tab, set Debug System to “Yes” and Server Tab Error Reporting to “Maximum.”
2.  Inspect the Problematic Page:
    a. Open the page in your browser and access the Developer Tools (usually by pressing F12).
    b. In Console, look for any error messages that could point to JavaScript or other client-side issues.
    c. In the Network tab, check for any failed requests (highlighted in red), which could indicate loading errors or permission issues.

These steps will help identify any underlying errors that might be affecting the page.

Best Regards,