Easystore User Coupon Usage' Doesn't Exist - Question | JoomShaper
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Easystore User Coupon Usage' Doesn't Exist

AZ

Alessandro Zucchelli

EasyStore 11 months ago

I have created the coupon correctly, when I use it the discount applied at the time of payment is correct. When I proceed to payment it gives the error "'planetshopping.plasho_easystore_user_coupon_usage' doesn't exist" . What should I do? Thank you.

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7 Answers
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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 11 months ago #174110

Hello Alessandro Zucchelli

Apology for the inconvenience. Please record the scenario and share with me here via any drive link. I will check and forward it to the developer team.

Best regards

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AZ
Alessandro Zucchelli
Accepted Answer
11 months ago #174167

please can you fix this before the weekend? We can't wait until Monday, we have orders and angry users. Here are the site logins if you need to fix it. Let me know, thanks!

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AZ
Alessandro Zucchelli
Accepted Answer
11 months ago #174123

I can't attach the jpgs to the post. Can you explain how to do it? Thanks

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AZ
Alessandro Zucchelli
Accepted Answer
11 months ago #174124

I simply placed an order, proceed to payment, enter the discount coupon, click on pay and I get the error.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 11 months ago #174150

Please take a screenshot of your Coupon settings and share via any platform. For example: Lightshot or Imgur

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AZ
Alessandro Zucchelli
Accepted Answer
11 months ago #174166

I can take a screenshot... I don't know how to upload it here to the forum!

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 11 months ago #174339

Please share the screenshot via any drive. For example, you can use

Lightshot: https://app.prntscr.com/en/index.html or

Imgur: https://imgur.com/ or Google drive etc.

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