Failed opening required '/home/dunne/public_html/administrator/components/com_sppagebuilder/editor/helpers/AddonsHelper.php' (include_path='.:/opt/cpanel/ea-php82/root/usr/share/pear') - Forum | JoomShaper
Staff replied SP Page Builder

Failed opening required '/home/dunne/public_html/administrator/components/com_sppagebuilder/editor/helpers/AddonsHelper.php' (include_path='.:/opt/cpanel/ea-php82/root/usr/share/pear')

Asked by Karen Dunne 1 year ago Last activity 1 year ago

On this site: https://thedunneclan.com/

SPPB was updated to v 5 and resulted in the following:

Failed opening required '/home/dunne/public_html/administrator/components/com_sppagebuilder/editor/helpers/AddonsHelper.php' (include_path='.:/opt/cpanel/ea-php82/root/usr/share/pear')

While I was logged in to the backend, I wasn't able to access anything. Each page showed the error (components, system, users, menus, etc.). And the site is down on the front end. Now that I was timed out, I can no longer log in.

Help :(

9 replies

Oldest first Newest first Most helpful
Ziaul Kabir Staff
1 year ago

Hello Karen,

I apologize for the inconvenience.

Could you please try uninstalling SP Page Builder and then reinstalling it? If the error persists, please grant me admin and cPanel access in the hidden content section so I can investigate further.

Before proceeding, make sure to keep a backup of your site.

Thank you!

Paul Frankowski Senior Staff
1 year ago · edited

Karen, For me it looks like that not all files were correctly updated. That's why Joomla cannot load needed file. Maybe simple reinstalling component will help. Then clear file cache in Joomla and cPanel.

It's very rare issue!

Karen Dunne Asked this
1 year ago · edited

Hi Paul and Ziaul ,

I'd love to do that but because of the error, I can no longer access the backend. :(

Ziaul, I've added FTP credentials to the hidden content. I can't create a Joomla login for you because I can't access the backend.

https://go.screenpal.com/watch/cZXIX4nV130

Ziaul Kabir Staff
1 year ago

Please, check your site is live. Due to some sp page builder folder missing, you see this issues.

Thanks,

Karen Dunne Asked this
1 year ago

Excellent. Everything is working again. :)

Thank you, Ziaul.

Paul Frankowski Senior Staff
1 year ago · edited

I can confirm, both sides of the site are working fine. Missing folder & files.

In similar case, you can always grab the lastest quickstart of premium template, Unzip it, and take that folder from it: administrator\components\com_sppagebuilder

and then using FTP tool upload to server site. Then reinstall component with the lastest version.

Karen Dunne Asked this
1 year ago

OK, thank you, Paul.

Paul Frankowski Senior Staff
1 year ago

BTW

This your "new" site has very nice design & colors, good job. I like it.

Karen Dunne Asked this
1 year ago

Thanks, Paul. It was a project during the pandemic shut-down .

Ziaul Kabir Staff
1 year ago

Hello Karen,

If your issue has been resolved, I kindly request you to mark this question as resolved.

Best regards,

Karen Dunne Asked this
1 year ago

Hi Ziaul,

There doesn't appear to be a way for me to mark the question as resolved.

Ziaul Kabir Staff
1 year ago

Hello Karen,

Thank you for your reply. You should see an “Accept Answer” option on your end. Once you accept a nearby answer to your question, it will be marked as complete.

Best Regards,

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