Hi there,
I sincerely apologize for any inconvenience this issue may have caused.
To assist you effectively, could you please provide us with administrator access to your website? Before sharing the access, we kindly request you to take a full backup of your site to ensure all your data remains secure.
Additionally, could you confirm from which country you typically access the website? This information will help us better understand and address the issue.
Thank you for your cooperation and understanding. Please feel free to reach out if you have any questions or require further clarification.
Best regards