Hello Brian,

Thank you for reaching out to us, and I apologize for the inconvenience you’re experiencing.

Please, check the system requirements for your database version, as the issue may be related to the database version or structure. To address potential database structure issues, follow these steps:

1. Go to Extensions > Database and click Fix to ensure your database structure is up to date.

Additionally, please check if ModSecurity is enabled on your hosting. If it is, try disabling it temporarily and see if that resolves the issue.

Also, clear your browser cache and Joomla’s cache to rule out any cached data causing conflicts.

If the issue persists, please provide your cPanel and Joomla admin access in the hidden content section so I can assist you further. Before doing so, please ensure that you have taken a full backup of your site.

Thank you, and I look forward to your response.

Best regards,

Thanks for trying.

Ive completely given up. SPpagebuilder and Helix work just fine when uploading. Tried Store 6 times and each time it crashes the website on the front end. Have to go back and and reinstall site from a backup every time. Not worth the days ive lost. Should not be this hard.

Ive tried everything I know to do to make this work. I can most things to install but the stuff from this company constantly gives issues. Almost acts like it times out....sometimes it does a partial install that destroys the front end until I fix with backup restore.

Oops..

Ok...I did a restore as I saw you had the same issues. Hosting company (networksolutions) says it has nothing to do with them.

Im going to start a second FTP setup and site. I will upload and install joomla from scratch. I will not go any further than that. I will then try to add Pagebuilder and Easystore. If there are issues, even with the new clean site, we will go from there knowing that there is very little to check into as its a clean blank slate.

My only question to begin is this... Do you all have a file that installs both joomla/helix/pagebuilder all together as one file....or do I need to continue to use the joomla/helix file then add pagebuilder and easystore after the fact? I typically build the site with the joomla/helix duel file vs just the joomla and adding helix after the fact.

I just want to make sure im doing things as best suggested so we can easily find the issue. Only way I know to do this is start a site from scratch before adding modules or components.

Going to try a template even though I dont use templates. Installing all at once together should fix the issue as ive never had problems installing joomla. I suppose the future issue will be updating when updates come out. Will error out when installing new updates. But all I can do is try. Thanks for the help and Ill keep this post open for a week and update it so you know where I ended up.

BTW...ive used xampp before. Its is a last ditch effort if I need but id rather work on my server for now.

Thanks and will keep this updated.

I downloaded a template that has the entire joomla package, pbp, and easystore included. Upon install, im still getting errors.....and once again, has to do with easystore. I cant even get through the install now. Each error incudes easystore in some fashion.

TO BE CLEAR.....this is a full new install of all joomla and extras in a secondary hosting file outside of the main website. Not install of individual components.

Hello,

I apologize for the inconvenience you are experiencing. We thoroughly test our products before release to ensure quality. To assist you better, I have provided a fresh testing environment where you can install SP Page Builder and EasyStore.

Additionally, please share your new setup’s admin access in the hidden content section, along with database access. This will help me investigate the issue directly and provide a solution.

Thank you for your understanding!

Url: https://helix-framework.org/user/hollywebvideo/administrator/

User: admin

Pass: demodemodemo