Mobile Logo/menu Height Problem In Helix Ultimate - Question | JoomShaper

Mobile Logo/menu Height Problem In Helix Ultimate

J

Jeroen

Helix Framework 10 months ago

Hi,

For a long time there is a bug in the Helix Ultimate template 2.1.1 and previous versions. At [Basic] > [Logo] you can set the 'Logo Height (Mobile)'. For example '50px". At [Basic] > [Header] you can set the 'Minimal Layout' header and give the 'Header Height (Mobile)' for example a height of '70px'. In the frontend the site doesn't get the height from 'Header Height (Mobile)' but from 'Header Height (Tablet)' (So this is the problem!!!). It has already been mentioned in several forum posts. For example: https://www.joomshaper.com/forum/question/25853 https://www.joomshaper.com/forum/question/25230

I solve it with additional CSS but that should not be needed because there is a setting (which does not work) in the Helix Ultimate template.

The additional CSS I use is:

@media all and (max-width: 575px) {
#sp-header .logo {
    height:70px;
}
}
@media all and (max-width: 575px) {
#offcanvas-toggler {
    height:70px;
    line-height:70px;
}
}

It's a very annoying bug. Can this be resolved please?

Jeroen

0
9 Answers
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 10 months ago #179231

Hi

Thanks for contacting us, I have checked this issue in the latest version of Helix Ultimate. It seems ok in my end. Could you please try the latest version of this template? Please keep a full site backup and reinstall the latest version, it should work. If you need any further help, feel free to ask me here.

-Regards.

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J
Jeroen
Accepted Answer
10 months ago #179233

Thanks Mehtaz!

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 10 months ago #179238

You are welcome. Could you please keep a full site backup and try the latest version of this template?

0
J
Jeroen
Accepted Answer
10 months ago #179239

I am using the latest default Helix Ultimate 2.1.1 template in combination with SP Page Builder Pro 5.4.4. So no other specific template from Joomshaper. Just default Helix Ultimate 2.1.1. I have been noticing the problem I describe for more than a year.

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 10 months ago #179245

Could you please keep a full site backup and give me your super admin access? I need to check.

0
J
Jeroen
Accepted Answer
10 months ago #179654

I'm working on this site so I prefer no changes from others. I've made a video to show the problem. See 'Hidden Content' field. Please try it yourself with a clean install of the latest versions of Joomla 5, Helix Ultimate and SP Page Builder Pro.

And again. The problem has been around for a long time. And others have also previously tried to indicate that it is a bug.

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 10 months ago #179723

Hi

I have checked it in the latest version fresh install. And it seems ok in my end. Could you please keep a full site backup and reinstall the template? Then clear your Joomla and Browser cache then check again.

0
J
Jeroen
Accepted Answer
10 months ago #179753

I have reinstalled the Helix Ultimate template and cleared the Joomla and Browser cache. Still the same issue (there is no header height output from 'Header Height (Mobile) to the frontend). I think it is something in: 'templates\shaper_helixultimate\features\logo.php'. But I give up. I'm not going to spend more time on this. I have a workarround with the CSS I have posted before. But it is not solved. Perhaps this thread will give others a clue.

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 9 months ago #179846

Ok for now you can use custom CSS.

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