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URGENT - All My Websites are Showing ERROR 500

K

Kirti

SP Page Builder 9 months ago

I discovered that all my websites are showing errors and this has happened overnight: www.mohmaya.se www.pincode24.in www.maravanthecoastalcuisine.in/ www.thepunjabirasoi.com

Can you please help, as this is the peak business season for my clients

Thank you,

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3 Answers
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 9 months ago #179276

A 500 Internal Server Error on a Joomla website can result from various issues, here are the common causes:


  1. Server Configuration Issues
  • Corrupt .htaccess File: Incorrect directives in the .htaccess file can lead to a 500 error.
  • File and Folder Permissions: Joomla requires specific file (644) and folder (755) permissions. Incorrect permissions may cause errors.
  • PHP Configuration Errors: Outdated or incompatible PHP versions or insufficient PHP settings (e.g., memory limit, execution time).
  • Server Resource Limitations: Shared hosting environments may throttle resources, causing errors.

2. Joomla Core or Extension Problems

  • Corrupted Joomla Core Files: Core Joomla files might get corrupted during installation or updates.
  • Incompatible Extensions: A faulty or incompatible component, module, plugin, or template can trigger the error.
  • Failed Update: Issues during Joomla updates (core or extensions) might leave the site in an unstable state.
  • Missing Files: If essential files are deleted or corrupted, the site may not function correctly.

3. Database-Related Issues

  • Corrupted Database Tables: Database tables might become corrupted, leading to errors.
  • Database Connection Problems: Incorrect database configuration in the configuration.php file or database server issues.

4. Hosting Environment Changes

  • Server Software Updates: Updates to Apache, PHP, or MySQL on the server may create compatibility issues.
  • Permissions Changes: Hosting providers may change security settings, causing issues.

How to Troubleshoot

  1. Enable Error Reporting:

    • Edit configuration.php file (use FTP tool) and set:
      public $error_reporting = 'maximum';
      public $debug = true;
    • Then check for detailed error messages.
  2. Check Server Logs:

    • Look at the server's error logs to identify the root cause.
  3. Review .htaccess:

    • Temporarily rename .htaccess to see if it resolves the issue.
  4. Restore Backup:

    • If possible, restore the site from a backup taken before the error occurred.
  5. Contact Hosting Provider:

    • If server issues are suspected, consult your hosting provider.
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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 9 months ago #179275

Hi Kirti,

hopefully not all, India Restaurant still works. Maybe you changed PHP version? If so, you need to restore the previous settings.


Sites could be hacked as well. It could damage core file(s).

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K
Kirti
Accepted Answer
9 months ago #179278

Thank you Paul. There was a problem with the server and not with the SP Pagebuilder. All working fine now

Best, Kirti

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