Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Thank you again for your support, and I look forward to your prompt response.

sorry

Thank you for bringing this to my attention. I have reviewed your website but was unable to identify the issue you mentioned. It's possible that I may have overlooked something.

To assist me in pinpointing and resolving the problem efficiently, could you please provide a screen recording of the issue? This will greatly help in understanding the context and addressing it promptly.

Looking forward to your response.

Best regards

Dear Customer Support Team, Thank you for your assistance. The problem is that the “description” on the session page field is not being populated for the sessions, which is causing the following error: “Unknown column ‘a.description’ in ‘field list’”

Upon further investigation, I discovered that the description field is missing from the #__speventum_sessions table in the database. As a result, the description data cannot be retrieved or displayed on the frontend. Could you please assist in adding the description field to the #__speventum_sessions table? This will allow the data to be properly populated and displayed.

Thank you for your support, and I look forward to your prompt response.

Dear Customer Support Team,

Thank you for your response. As requested, I am providing the following details and screenshots to help you better understand the issue with the missing description field in the #__speventum_sessions table:

1. Screenshot of the database structure: In this screenshot, you can see that the description field is missing from the #__speventum_sessions table, which is preventing the correct display of the data.

2. Screenshot of the input screen for the description field in the Joomla backend: This shows the input form for the description field for sessions in the Joomla backend. As you can see, the field is present and correctly populated, but it seems not to be saved or used due to its absence in the database table.

3. Syntax Error returned by the system: The error indicates that the description field cannot be found in the table.

4. The string I use to populate the description field: Here is the PHP string I use to populate the description field within the code

I hope these details help you better understand the situation and resolve the issue. Please let me know if you need any further information.

Thank you for your support!

Thank you for reaching out to us and for your patience while we address this matter. I sincerely apologize for the inconvenience and the delay in responding to your previous inquiry regarding the missing description field in the #__speventum_sessions table.

I have informed our development team about the issue, and it appears to be related to the SP Eventum component. They are currently investigating the problem to ensure it is resolved effectively.

As soon as I receive any updates or a resolution from the team, I will promptly inform you. We truly appreciate your understanding and patience during this process.

If you have any further questions or require assistance in the meantime, please don’t hesitate to reach out.

Hello DEV,

I hope this message finds you well. I would like to sincerely apolozy for the delay in addressing your request. I truly appreciate your patience and understanding during this time.

To proceed effectively and resolve the matter as quickly as possible, could you please provide me with server access? This will help us ensure a seamless and efficient resolution.

Thank you for your cooperation. Please let me know if there are any additional details or concerns I can address for you.

Warm regards