How To Show Author Info On Specific Parts Of Website - Question | JoomShaper

How To Show Author Info On Specific Parts Of Website

Maurice Molenaar

Maurice Molenaar

Template 2 years ago

Hi!

We use the Newsberg template with SP Author. Now, we have built this to show Author info on a couple of specific places on the website, like with all the news articles.

See working examples on the homepage and also on this introduction page (click on one of the links to the present articles).

Recently I added a new menu structure 'India'. Now, when I visit the introduction page we have 1 link to an article in place. This article does not show Author Info (but we want to show it).

What am I missing? How can I show Author Info from SP Author?

0
14 Answers
Ariba
Ariba
Accepted Answer
Support Agent 2 years ago #16458

Hello

In order to show the Author Info please follow the method below: This option will show user bio as author information along with author Gravatar if the profile plugin is enabled.

From Template (Helix) Options > Blog > Details > Author Info: Yes/No (to display or hide)

0
Maurice Molenaar
Maurice Molenaar
Accepted Answer
2 years ago #16833

Hello Ariba,

Thanks for your reply. Please take some time to read my question. As I said, we already are showing author info on a couple of parts of the website.

But on some part the info does not show. We want to fix this.

0
Maurice Molenaar
Maurice Molenaar
Accepted Answer
2 years ago #19147

Hit,

It has been over 3 weeks, please read my question and try to help us. Thanks,

Maurice

0
Ariba
Ariba
Accepted Answer
Support Agent 2 years ago #19235

Hello

Sincere apologies from my end for the late response. Our Senior agent is looking into the issue and will respond soon. Thank you for the reminder, and your patience & cooperation.

0
Maurice Molenaar
Maurice Molenaar
Accepted Answer
2 years ago #25345

??? still no answer? It hans been months now.

0
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #25386

Hi there!

Apology for the unwanted delay!

Did you use the same template style for the new page too?

Would you please share your admin access to check here? It would be better to investigate the issue...

Best Regards

0
Maurice Molenaar
Maurice Molenaar
Accepted Answer
2 years ago #25391

Yes, same style is used. I will share credentials. It is a live website.

0
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #26040

Hi there!

Unfortunately I could not log in to your backend using the given informations.

Would you please check, kindly?

Best Regards

0
Maurice Molenaar
Maurice Molenaar
Accepted Answer
2 years ago #26169

Hi Rashida,

I checked the credentials, maybe the way I noted them were not clear. Please try again. Should work.

0
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #26406

Hi,

Still I am facing issues to login to your backend.

Actually, I can not pass the first step of authentication. Once I put the credentials then click on sign in then the fields gets empty instead of going to the second phase.

Would you please check again?

Best Regards

0
Maurice Molenaar
Maurice Molenaar
Accepted Answer
2 years ago #26441

I just checked and at my end this works... I noticed we use a slightly different URL. See hidden content.

0
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #26571

Hi,

Yes the administrative URL wasn't right. I could pass the first step this time...but after putting info for the second one redirects me to another URL, where it is asked for authentication again!

Best Regards

0
Maurice Molenaar
Maurice Molenaar
Accepted Answer
2 years ago #26622

I think this must be an issue at your end in the browser. Because I just now used the credentials I have shared with you and I can log in.

Also, please stop sharing these screenshots in public as they contain user account information. Thank you.

0
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #26662

Sorry about that...I have removed those screenshots already.

Not only me but other support agents also could not make a successful login.

I think if you can give us a full site backup of your site then it will be better to investigate!

Best Regards

0